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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157206659
Report Date: 12/20/2025
Date Signed: 12/20/2025 10:27:45 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/19/2025 and conducted by Evaluator Shawna Doucette
COMPLAINT CONTROL NUMBER: 24-AS-20251119094041
FACILITY NAME:NEW HORIZONS HOMES COMMUNITY CARE FAC.INC.#4FACILITY NUMBER:
157206659
ADMINISTRATOR:MACKEY, JOYEFACILITY TYPE:
735
ADDRESS:2008 FAIRVIEWTELEPHONE:
(661) 833-8386
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93304
CAPACITY:6CENSUS: DATE:
12/20/2025
UNANNOUNCEDTIME BEGAN:
09:56 AM
MET WITH:Staff Kisha JusticeTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Staff not preventing resident from being threatened by other residents.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Shawna Doucette arrived at the facility unannounced to deliver findings for a complaint investigation. LPA met with Staff Kisha Justice. LPA contacted Administrator Joy Mackey who gave permission for Staff Kisha Justice to sign for this report.

LPA interviewed staff and clients. LPA reviewed and obtained copies of client IPPS.

Interviews revealed that it is unknown if there was a time C1 was threatened by others. All interviews indicated that there has never been a report to staff that C1 was threatened by others and there are no clients or staff that have witnessed C1 be threatened by others.

Records review of IPPs revealed clients do have verbal aggressions at times. IPP and interviews reveal there have been no physical aggressions.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Shawna Doucette
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20251119094041
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: NEW HORIZONS HOMES COMMUNITY CARE FAC.INC.#4
FACILITY NUMBER: 157206659
VISIT DATE: 12/20/2025
NARRATIVE
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Based on record reviews and interviews, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A copy of this report was provided.
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Shawna Doucette
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2