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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157206732
Report Date: 11/19/2024
Date Signed: 11/19/2024 02:44:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2024 and conducted by Evaluator Alexandria Walton
COMPLAINT CONTROL NUMBER: 24-AS-20241118121205
FACILITY NAME:PARADISE GARDENSFACILITY NUMBER:
157206732
ADMINISTRATOR:DIANA ELLISFACILITY TYPE:
740
ADDRESS:15318 LILA ROSE CT.TELEPHONE:
(661) 829-1531
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93314
CAPACITY:6CENSUS: 6DATE:
11/19/2024
UNANNOUNCEDTIME BEGAN:
01:57 PM
MET WITH:Administrator, Margaret Gardea-BenavidaTIME COMPLETED:
02:58 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff don’t answer facility phone
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/19/2024, Licensing Program Analyst (LPA) Walton arrived unannounced to commence an complaint investigation. LPA introduced self, stated the purpose of the visit and requested to meet with the Administrator. LPA was granted entry to the facility by facility staff. Staff contacted Administrator, Margaret Gardea-Benavida, who arrived a short time later. LPA met with Administartor.

During today's LPA conducted interviews and confirmed that the facility phone is operational. Staff interviews revealed that S1 was providing care to another resident in the home and was unable to answer the phone, caller did not leave a voicemail, and as a result S1 was unable to return the call once S1 completed duties. Based on interviews conducted with staff, the allegation: Staff don't answer facility phone is UNSUBSTANTATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

No deficiencies issued. Exit interview conducted. A copy of this report was discussed and provided to Administrator, Margaret Gardea-Benavida, whose signature on this form confirms receipt of this document.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Melinda HoffmannTELEPHONE: (559) 341-3274
LICENSING EVALUATOR NAME: Alexandria WaltonTELEPHONE: (559) 246-0128
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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