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25 | Licensing Program Analyst (LPA) L. Cabrera conducted a subsequent Case Management visit to discuss information obtained from a complaint investigation (24-AS-20220808110307) conducted on 08/16/2022 and 11/15/2022. LPA met with Gracie Ramirez, Interim Administrator (IA). LPA interviewed Staff, Residents, and reviewed 07/11/2022, 07/14/2022, 07/16/2022 call button records for the assisted living area. Residents reported facility staff would take long to respond. Upon review of the call buttons records, LPA observed several calls that had delayed response times. According to Interim Administrator and staff, facility staff are to respond within 10-15 minutes. Per records reviewed, facility would respond 30 minutes to an hour.
LPA met with IA to discuss information obtained from a second complaint investigation (24-AS-20221110085240) conducted on 11/15/2022. Facility staff did not administer residents' medications. IA admitted incident report regarding R1's medication error was not submitted to Community Care Licensing.
Deficiencies were cited on the LIC809D. Exit interview conducted.
A copy of Appeal Rights were provided to Interim Administrator.
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