157206770-2-2-2023-24-AS-SPIY-CPZLPS-20230317085624

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 157206770
Report Date: 02/02/2023
Date Signed: 02/02/2023 05:34:26 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/05/2022 and conducted by Evaluator Les Xiong

PUBLIC

COMPLAINT CONTROL NUMBER: 24-AS-20221005142542

FACILITY NAME:	POINTE AT SUMMIT HILLS, THE		FACILITY NUMBER:	157206770
ADMINISTRATOR:	BENNY FARILLAS		FACILITY TYPE:	740
ADDRESS:	4501 UPLAND POINT DRIVE		TELEPHONE:	(661) 343-3244
CITY:	BAKERSFIELD	STATE: CA	ZIP CODE:	93306
CAPACITY:	102	CENSUS:	DATE:	02/02/2023
		UNANNOUNCED	TIME BEGAN:	03:37 PM
MET WITH:	Gracie Ramirez		TIME COMPLETED:	04:23 PM

ALLEGATION(S):

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Staff is restricting residents visits
Staff are not allowing resident to have privacy during visits
Facility charged resident for services not agreed upon

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. I met with Assistant Administrator, Gracie Ramirez and informed her the purpose of the visit.
During the course of this investigation LPA reviewed facility files and interview of persons relevant to the complaint investigation. It was determined that the above allegations: Staff is restricting residents visits, Staff are not allowing resident to have privacy during visits and Facility charged resident for services not agreed upon are UNFOUNDED. During the investigation, it was discovered Resident R1 visitations were determined by court order and additional services were approved by her conservator and power of attorney. This agency has investigated the complaint alleging (Staff is restricting residents visits, Staff are not allowing resident to have privacy during visits and Facility charged resident for services not agreed upon). We have found that the complaint was unfounded, therefore we have dismissed the complaint.

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Sergiy Pidgirny	TELEPHONE: (559) 246-0610
LICENSING EVALUATOR NAME: Les Xiong	TELEPHONE: (559) 410-1772
LICENSING EVALUATOR SIGNATURE:	DATE: 02/02/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/02/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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