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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157208251
Report Date: 12/29/2025
Date Signed: 12/29/2025 04:02:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/26/2025 and conducted by Evaluator Mary Garza
COMPLAINT CONTROL NUMBER: 24-AS-20251226135607
FACILITY NAME:FREISE HOPE HOUSEFACILITY NUMBER:
157208251
ADMINISTRATOR:OLLIVIER, REBECCA AFACILITY TYPE:
772
ADDRESS:721 8TH STTELEPHONE:
(661) 326-9700
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93304
CAPACITY:14CENSUS: 9DATE:
12/29/2025
UNANNOUNCEDTIME BEGAN:
11:59 AM
MET WITH:TIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff did not ensure the facility was kept free of bed bugs resulting in injuries to client in care
INVESTIGATION FINDINGS:
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On 12/29/2025 Licensing Program Analyst M. Garza arrived at the facility to complete an initial 10-day complaint visit. LPA met with Service Coordinator, Josie Medina and Program Director, Ron Cordy. LPA explained reason for visit and was permitted entry into the facility. LPA completed a tour of the facility and observed residents in common areas and outside.

During visit LPA completed interviews and obtained documentation (staff and client roster, discharge paperwork for R1, reviewed MARS and pest control receipt. The preponderance of evidence standard has been met per California Code of Regulations, Title 22. The complaint is SUBSTANTIATED. Deficiencies cited on attached 9099D.

Exit interview completed with Program Director, Ron. A plan of correction was developed by Ron and reviewed by LPA. A copy of this report, deficiencies and appeal rights were provided.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Mary Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20251226135607
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: FREISE HOPE HOUSE
FACILITY NUMBER: 157208251
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/30/2025
Section Cited
CCR
81072(a)(2)
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81072 PERSONAL RIGHTS
(a) Each client shall have personal rights which include, but are not limited to, the following: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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Program Director stated they will get and provide medication for R1 by 12/29/25. A receipt will be sent to CCL by POC date as proof of correction.
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This requirement was not met as evidence by: interviews conducted and records reviewed. The licensee did not comply with the section cited above in that on 12/27/25 R1 was diagnosis and provided a prescription for medication. R1 has not received their medication as needed. This poses an immediate health safety and or personal rights risk to residents in care.
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Type B
01/09/2026
Section Cited
CCR
81072(a)(9)
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81072 PERSONAL RIGHTS
(a)Each client shall have personal rights which include, but are not limited to, the following:(9) To receive or reject medical care, or health-related services, except for clients for whom a guardian, conservator, or other legal authority has been appointed.
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The facility had pest control come and spray R1's bedroom on 12/27/25. A copy was provided as proof of corrections. ***POC cleared during visit. ***
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This requirement was not met as evidence by: interviews conducted and records reviewed. The licensee did not comply with the section cited above in that the facility was not kept free of bed bugs and R1 substained bites.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Mary Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2