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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157208926
Report Date: 06/19/2025
Date Signed: 07/02/2025 01:29:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2025 and conducted by Evaluator Sarah Hurt
COMPLAINT CONTROL NUMBER: 24-AS-20250610151417
FACILITY NAME:REDWOODFACILITY NUMBER:
157208926
ADMINISTRATOR:CRANDELL, DINAFAYFACILITY TYPE:
735
ADDRESS:14618 REDWOOD PASSTELEPHONE:
(661) 396-0465
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93314
CAPACITY:4CENSUS: 4DATE:
06/19/2025
UNANNOUNCEDTIME BEGAN:
05:00 PM
MET WITH:Licensee, Dinafay Crandell TIME COMPLETED:
06:00 PM
ALLEGATION(S):
1
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9
Staff yell at residents in care
INVESTIGATION FINDINGS:
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2
3
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5
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9
10
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13
Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the allegations listed above. LPA met with facility Licensee Dina Fay Crandell, and explained the purpose of today's visit.

Regarding the allegation staff yell at residents in care. LPA interviewed 3 facility staff who all stated clients are treated well and no one raises their voice or yells at any of the facility clients. LPA interviewed one facility resident who stated they are being treated well by facility staff. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficinices cited per Title 22 Regulations. Exit interview conducted with Licensee Dina Fay Crandell, and a copy of this report provided.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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