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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157209136
Report Date: 03/12/2026
Date Signed: 03/12/2026 10:52:06 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2026 and conducted by Evaluator Jimmy Duarte
COMPLAINT CONTROL NUMBER: 24-AS-20260310164710
FACILITY NAME:REDWOOD SENIOR LIVING BAKERSFIELDFACILITY NUMBER:
157209136
ADMINISTRATOR:PONCE, BEATRIZFACILITY TYPE:
740
ADDRESS:810 S UNION AVETELEPHONE:
(661) 633-2263
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93307
CAPACITY:41CENSUS: 39DATE:
03/12/2026
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Beatriz PonceTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff does not ensure facility is free of bed bugs/pests.
INVESTIGATION FINDINGS:
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On 03/12/2026, an unannounced Complaint visit was conducted by Licensing Program Analyst (LPA) J. Duarte and Licensing Program Manager (LPM) S. Doucette. LPA and LPM met with Administrator Beatrice Ponce. LPA and LPM introduced selves and stated purpose of visit.

During the course of the investigation, LPA conducted interviews, received copies of records, and toured the facility. The administrator stated she was notified on Tuesday, 03/10/2026, that there was a resident room that had bed bugs, and pests control was contacted on the same date to service the room for bed bugs. The facility has a service agreement with a pest crontrol company that provides service once a month for preventitive measures. In addition, another pest control company was on site at the facility during today's visit, servicing the resident room that was reported to have bed bugs. The pest control company that was on site reported that bed bugs were not observed in any other parts of the facility. The Regional Director stated that the facility will follow pests control recommendations and submit a preventitive plan to CCLD.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Jimmy Duarte
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20260310164710
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: REDWOOD SENIOR LIVING BAKERSFIELD
FACILITY NUMBER: 157209136
VISIT DATE: 03/12/2026
NARRATIVE
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Continued from LIC9099.

Resident and staff interviews also revealed the facility addressed the pests issue promptly. Therefore, the allegation, staff does not ensure facility is free of bed bugs/pests, is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and a copy of the report was provided to Administrator Beatriz Ponce.
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Jimmy Duarte
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2