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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157209136
Report Date: 03/25/2026
Date Signed: 03/25/2026 03:19:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2026 and conducted by Evaluator Jimmy Duarte
COMPLAINT CONTROL NUMBER: 24-AS-20260316121350
FACILITY NAME:REDWOOD SENIOR LIVING BAKERSFIELDFACILITY NUMBER:
157209136
ADMINISTRATOR:PONCE, BEATRIZFACILITY TYPE:
740
ADDRESS:810 S UNION AVETELEPHONE:
(661) 633-2263
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93307
CAPACITY:41CENSUS: 40DATE:
03/25/2026
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Administrator Beatriz PonceTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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9
Staff did not provide adequate care and supervision resulting in resident losing weight
Staff did not meet resident’s dental care needs
Staff did not safeguard resident's personal belongings
Resident sustained multiple bruises due to staff neglect or physical abuse
INVESTIGATION FINDINGS:
1
2
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13
On 03/25/2026, Licensing Program Analyst (LPA) J. Duarte arrived unannounced to commence a complaint investigation. LPA introduced self, stated the purpose of the visit and met with Administrator Beatriz Ponce.

The Department conducted interviews and reviewed records. Based on the interviews conducted, observations, and records reviewed, the facility provides care and supervision to R1, R1 is taken to doctor appointments by POA or staff transport R1 to appointments, the items listed on R1's personal property and valuables were observed in R1's room, and LPA did not observe any bruises on R1. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

An exit interview was conducted. A copy of this report was provided to Administrator Beatriz Ponce, whose signature confirms receipt of this document.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Jimmy Duarte
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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