157209136-6-30-2026-24-AS-SMOA-DVULHL-20260710084632

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 157209136
Report Date: 06/30/2026
Date Signed: 06/30/2026 05:49:49 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/25/2026 and conducted by Evaluator Jacques Leffall

PUBLIC

COMPLAINT CONTROL NUMBER: 24-AS-20260625154317

FACILITY NAME:	REDWOOD SENIOR LIVING BAKERSFIELD		FACILITY NUMBER:	157209136
ADMINISTRATOR:	PONCE, BEATRIZ		FACILITY TYPE:	740
ADDRESS:	810 S UNION AVE		TELEPHONE:	(661) 633-2263
CITY:	BAKERSFIELD	STATE: CA	ZIP CODE:	93307
CAPACITY:	41	CENSUS: 41	DATE:	06/30/2026
		UNANNOUNCED	TIME BEGAN:	05:00 PM
MET WITH:	Administrator: Beatriz Ponce		TIME COMPLETED:	06:30 PM

ALLEGATION(S):

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Staff did not provide resident's records to resident

Staff does not allow resident access to their belongings

Staff do not ensure resident's room is clean and sanitary

INVESTIGATION FINDINGS:

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On 6/30/26 at 5:00 pm Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Adminstrator (A1) Beatriz Ponce.

The Department conducted interviews with staff, and obtained records. LPA attempted to contact RP. RP was not available. LPA left a message via voicemail. RP did not return LPA's call. LPA requested to interview R1 at faclilty. R1 was voluntarily dischared as of 6/2/26.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued.

Exit interview conducted. A copy of this report was distributed to Administrator which confirms signature of this report.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Jacques Leffall
LICENSING EVALUATOR SIGNATURE:	DATE: 06/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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