157209304-9-4-2024-24-AS-SPIY-DABLLQ-20241023085130

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 157209304
Report Date: 09/04/2024
Date Signed: 09/04/2024 04:18:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/28/2024 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20240828100106

FACILITY NAME:	HALLMARK OF BAKERSFIELD		FACILITY NUMBER:	157209304
ADMINISTRATOR:	CANDELAS, ASHLEY L.		FACILITY TYPE:	740
ADDRESS:	2001 AKERS ROAD		TELEPHONE:	(661) 834-0200
CITY:	BAKERSFIELD	STATE: CA	ZIP CODE:	93309
CAPACITY:	99	CENSUS: 58	DATE:	09/04/2024
		UNANNOUNCED	TIME BEGAN:	11:17 AM
MET WITH:	Administrator Ashely Candelas		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff does not prevent the spread of COVID.
Staff does not ensure facility is in good repair.
Staff does not ensure laundry needs are being met.
Staff does not allow residents access to restroom.
Staff does not provide nutritious foods.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Shawna Doucette arrived at the facility unannounced to commence a complaint investigation. LPA identified herself and explained the purpose of the visit with Staff Stephanie Villanueva. LPA met with Administrator Ashley Candelas.

LPA interviewed staff and residents. LPA toured the facility. LPA observed Rooms 108 and 215. LPA observed the elevator to be working. LPA obtained receipts for repairs and orders. LPA reviewed menu and took photos of lunch being served.

Based on interviews and records review, facility is following Covid 19 protocols. LPA reviewed facility's infection control plan. Facility isolated the 4 Covid positive residents and sent 1 positive resident to the hospital and facility did not have any further positives. Facility also isolated all that were in close contact with positive residents.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Sergiy Pidgirny	TELEPHONE: (559) 246-0610
LICENSING EVALUATOR NAME: Shawna Doucette	TELEPHONE: (559) 580-4595
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 24-AS-20240828100106

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: HALLMARK OF BAKERSFIELD	FACILITY NUMBER: 157209304
	VISIT DATE: 09/04/2024

NARRATIVE

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Based on interviews and reviewing records, facility elevator broke early morning of 8/22/24 and was repaired by 9:15 AM. Facility provided a receipt for the elevator company. LPA obtained a copy of the facility fire clearance dated 1/24/23 and a copy of the elevator permit which is checked annually and is current.

Based on interviews and records review, Facility has had a broken washer, however facility has a back up washer and two back up smaller dryers. Administrator sent staff to the laundry mat to ensure residents laundry was completed in a timely manner. Administrator provided receipts for the laundry mat and the repairs to washer/dryer units.

Based on interviews and observation, Facility has a sign on the lobby restroom stating "You may obtain the restroom key at the front desk". LPA took a photo. Residents have access to the lobby restroom however need to obtain the key from the front desk.

Based on observation and interviews, facility staff is providing nutritious meals. LPA observed shrimp scampi asparagus, and garlic bread for lunch. LPA observed an alternative menu and observed a resident eating a salad at lunch. LPA took photos of lunch being served and the facility menu. Facility water is supplied by the City of Bakersfield.

Based on records review and interviews, it is undetermined whether or not the allegation occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A copy of this report was provided to Administrator.

SUPERVISOR'S NAME: Sergiy Pidgirny	TELEPHONE: (559) 246-0610
LICENSING EVALUATOR NAME: Shawna Doucette	TELEPHONE: (559) 580-4595
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024

LIC9099 (FAS) - (06/04)

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