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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157209516
Report Date: 01/27/2026
Date Signed: 01/27/2026 02:56:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2025 and conducted by Evaluator Shawna Doucette
COMPLAINT CONTROL NUMBER: 24-AS-20251112135800
FACILITY NAME:HIGH DESERT HAVENFACILITY NUMBER:
157209516
ADMINISTRATOR:POYTHRESS, LINDAFACILITY TYPE:
740
ADDRESS:1240 COLLEGE HEIGHTS BLVD.TELEPHONE:
(760) 371-1989
CITY:RIDGECRESTSTATE: CAZIP CODE:
93555
CAPACITY:154CENSUS: DATE:
01/27/2026
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Licensee Ben Berkowitz (Teams) and Administrator Brittany KavanaughTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee did not follow proper eviction procedures for resident.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst Shawna Doucette met with Administrator at the Fresno Regional Office to deliver findings. LPA met with Administrator Brittany Kavanaugh and Wellness Director Elizabeth Vasku. Licensee Ben Berkowitz.

During the course of the investigation, LPA conducted interviews and reviewed records.
Upon review of records, it was found that R1 was admitted to the hospital on 11/4/2025 due to behavioral issues at the facility. Hospital staff attempted to discharge R1 to the facility on the same date, however discharge was unsuccessful. Hospital staff contacted the Ombudsman, who assisted R1 in returning to the facility. R1 was discharged and transferred back to the facility on 11/21/2025.
Based on interviews conducted and records review, the allegation: Licensee did not follow proper eviction procedures for resident is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
No deficiencies issued.
Exit interview conducted. A copy of this report was discussed and provided to Administrator.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Shawna Doucette
LICENSING EVALUATOR SIGNATURE:

DATE: 01/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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