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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157209516
Report Date: 01/27/2026
Date Signed: 01/27/2026 03:08:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/10/2025 and conducted by Evaluator Shawna Doucette
COMPLAINT CONTROL NUMBER: 24-AS-20251110182020
FACILITY NAME:HIGH DESERT HAVENFACILITY NUMBER:
157209516
ADMINISTRATOR:POYTHRESS, LINDAFACILITY TYPE:
740
ADDRESS:1240 COLLEGE HEIGHTS BLVD.TELEPHONE:
(760) 371-1989
CITY:RIDGECRESTSTATE: CAZIP CODE:
93555
CAPACITY:154CENSUS: DATE:
01/27/2026
UNANNOUNCEDTIME BEGAN:
01:18 PM
MET WITH:Licensee Ben Berkowitz (Teams) and Administrator Brittany KavanaughTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff does not ensure to provide resident's transportation to doctor appointments
Staff does not follow activities calendar


INVESTIGATION FINDINGS:
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Licensing Program Analyst Shawna Doucette met with Administrator at the Fresno Regional Office to deliver findings. LPA met with Administrator Brittany Kavanaugh and Wellness Director Elizabeth Vasku and Licensee Ben Berkowitz (Teams).

During the course of the investigation, LPA conducted a facility tour, reviewed records, and conducted interviews.

Interviews conducted with residents revealed that R1 missed two doctor appointments between August and September 2025 and R2 missed a doctor appointment on 11/19/2025 due to transportation staff not being present. Upon review of S1’s personnel file, LPA discovered that S1 was released from employment due to S1’s failure to transport residents to their scheduled appointments.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Shawna Doucette
LICENSING EVALUATOR SIGNATURE:

DATE: 01/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 24-AS-20251110182020
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: HIGH DESERT HAVEN
FACILITY NUMBER: 157209516
VISIT DATE: 01/27/2026
NARRATIVE
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Upon review of the activity calendar, it was found that the facility scheduled activities seven days a week. Consistent statements from residents in care revealed that the facility does not have enough staff to ensure activities are provided on the weekends. Residents are attempting to attend scheduled activities, however upon arrival there are no staff present to assist with activities. Records review revealed that the facility did not provide staff assistance to the Activities Director in order ensure activities are provided as scheduled.

Based on interviews and records review, the preponderance of evidence standard has been met, therefore allegations: Staff does not ensure to provide resident's transportation to doctor appointments, and Staff does not follow activities calendar, are found to be SUBSTANTIATED.

Deficiencies are being cited in accordance with California Code of Regulations, Title 22, Division 6 on the attached 9099D.


Exit interview conducted and a plan of correction was developed and reviewed with Administrator. A copy of this report and appeal rights were provided.
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Shawna Doucette
LICENSING EVALUATOR SIGNATURE:

DATE: 01/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 24-AS-20251110182020
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: HIGH DESERT HAVEN
FACILITY NUMBER: 157209516
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/27/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/13/2026
Section Cited
CCR
87465(a)(2)
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87465 Incidental Medical and Dental
(a) A plan for incidental medical and dental care shall be developed by each facility…(2) The licensee shall provide assistance in meeting necessary medical and dental needs. This includes transportation to the
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Licensee agrees to submit a written statement on how this regulation will be met by the facility by POC due date 02/13/26
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nearest available medical or dental facility which will meet the resident's need. In providing transportation the licensee shall do so directly or make arrangements for this service… This requirement was not met as evidenced by:
Based on interviews and records review, the Licensee did not comply with section 87465 when R1 and R2 missed scheduled appointments due to staff being unable to transport R1 and R2 to their appointments, which is a potential health and safety risk to residents in care.

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Type B
02/13/2026
Section Cited
CCR
87219(f)
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87219 Planned Activities(f) In facilities licensed for fifty (50) persons or more, one staff member shall have full-time responsibility to organize, conduct and evaluate planned activities, and shall be given such staff assistance as necessary in order for all residents to participate in accordance with their interests and abilities…

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Licensee agrees to submit a written statement on how the facility will meet this regulation by POC due date 02/13/26.
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This requirement was not met as evidenced by:
Based on interviews and records review, the Licensee did not comply with section 87219 when the Activities Director was not given staff assistance to ensure activities were provided as scheduled, when the Activities Director was not available, which is a potential health and safety risk to residents in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Shawna Doucette
LICENSING EVALUATOR SIGNATURE:

DATE: 01/27/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/10/2025 and conducted by Evaluator Shawna Doucette
COMPLAINT CONTROL NUMBER: 24-AS-20251110182020

FACILITY NAME:HIGH DESERT HAVENFACILITY NUMBER:
157209516
ADMINISTRATOR:POYTHRESS, LINDAFACILITY TYPE:
740
ADDRESS:1240 COLLEGE HEIGHTS BLVD.TELEPHONE:
(760) 371-1989
CITY:RIDGECRESTSTATE: CAZIP CODE:
93555
CAPACITY:154CENSUS: DATE:
01/27/2026
UNANNOUNCEDTIME BEGAN:
01:18 PM
MET WITH:Licensee Ben Berkowitz (Teams) and Administrator Brittany KavanaughTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff does not provide adequate food services to residents.
INVESTIGATION FINDINGS:
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Licensing Program Analyst Shawna Doucette met with Administrator at the Fresno Regional Office to deliver findings. LPA met with Administrator Brittany Kavanaugh and Wellness Director Elizabeth Vasku and Licensee Ben Berkowitz (Teams).

During the course of the investigation, LPA conducted a facility tour and conducted interviews.
During the facility tour, LPA observed the facility to have a 7-day supply of non-perishable foods and a 2-day supply of perishable foods. Facility stored food per regulations and LPA observed food to be of good quality. On 12/10/2025, LPA’s observed residents being served meatloaf, mashed potatoes and gravy, vegetables, and a dinner roll.
Based on observation and interviews, the allegation: Staff does not provide adequate food services to residents is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
No deficiencies issued.
Exit interview conducted. A copy of this report was discussed and provided to Adminstrator.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Shawna Doucette
LICENSING EVALUATOR SIGNATURE:

DATE: 01/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4