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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157209516
Report Date: 05/13/2026
Date Signed: 05/13/2026 01:31:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2026 and conducted by Evaluator Melinda Medina
PUBLIC
COMPLAINT CONTROL NUMBER: 24-AS-20260421083453
FACILITY NAME:HIGH DESERT HAVENFACILITY NUMBER:
157209516
ADMINISTRATOR:KAVANAUGH, BRITTANYFACILITY TYPE:
740
ADDRESS:1240 COLLEGE HEIGHTS BLVD.TELEPHONE:
(760) 371-1989
CITY:RIDGECRESTSTATE: CAZIP CODE:
93555
CAPACITY:154CENSUS: 73DATE:
05/13/2026
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Elizabeth Vasku
Taylor Lloyd
TIME COMPLETED:
01:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not addressing pests at facility
Staff did not prevent resident from smoking while residents use oxygen
Staff do not maintain facility in good repair
Staff do not ensure that residents care needs are met
Facility smells malodorous
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 5/13/26 Licensing Program Analysts (LPAs) M. Medina and M. Garza arrived at the facility for an unannounced complaint visit. LPAs met with Activities Director, Taylor Lloyd who contacted, Administrator Brittany Kavanaugh by telephone to advise of complaint visit. Wellness Director, Elizabeth Vasku arrived a short time later ton also conduct visit. Residents were observed in common areas and in their rooms.

During subsequent visit, LPAs conducted additional interviews. Facility provided documentation showing pest control provided treatment in two phases, conducted 2 weeks apart for resident 1's (R1s) room. Facility provided documentation of occurrences with R1 for smoking in unauthorized areas. R1 was provided redirection to the designated smoking area and resident signed acknowledgement for resident smoking policy. Facility had an incident on 4/16/26, for a smell of burning in facility. The fire department was dispatched and facility was cleared with no fires. Invoice provided from the electrician observed no electrical problems at the time of visit. On 4/22/2026, facility ordered 10 additional pendants and 2 walkie-talkies for residents in care. During interviews, it was stated that staff 1 was terminated in February 2026 after complaints of care from both residents and staff.

Although the allegation may or may not have occurred the preponderance of evidence standard has not been met per California Code of Regulations, Title 22. The allegations listed above are UNSUBSTANTIATED. No deficiencies cited during todays visit.

Exit interview completed with Wellness Director, Elizabeth and Administrator, Brittany via telephone. A copy of this report provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Melinda Medina
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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