<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157209516
Report Date: 05/13/2026
Date Signed: 05/13/2026 02:55:33 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/12/2026 and conducted by Evaluator Melinda Medina
PUBLIC
COMPLAINT CONTROL NUMBER: 24-AS-20260512144042
FACILITY NAME:HIGH DESERT HAVENFACILITY NUMBER:
157209516
ADMINISTRATOR:KAVANAUGH, BRITTANYFACILITY TYPE:
740
ADDRESS:1240 COLLEGE HEIGHTS BLVD.TELEPHONE:
(760) 371-1989
CITY:RIDGECRESTSTATE: CAZIP CODE:
93555
CAPACITY:154CENSUS: 73DATE:
05/13/2026
UNANNOUNCEDTIME BEGAN:
01:34 PM
MET WITH:Elizabeth Vasku
Taylor Lloyd		TIME COMPLETED:
03:10 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility charged resident's bank account without authorization
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 5/13/26 Licensing Program Analysts (LPAs) M. Medina and M. Garza arrived at the facility for an unannounced complaint visit. LPAs met with Activities Director, Taylor Lloyd and Wellness Director, Elizabeth Vasku to conduct visit.

During visit LPAs conducted interviews, requested and received the following documents for R1: medical assessment, pre-admission appraisal, admission agreement, ALW paperwork and ACH paperwork. During interviews, R1 indicated that they received their bank statement and saw charges from the facility and notified the bank of possible unauthorized charges. R1 stated that they then reviewed their bank statements from previous months and realized the charges are for their responsible portion of monthly rent. R1 stated they provided a voided check to facility during admission to facility. R1 also acknowledged that the initials on the Authorization Agreement for Direct Deposit Payments form for ACH debits was their signature.

This Department has found that the above allegation is UNFOUNDED, meaning they were false, could not have happened, and/or were without reasonable basis. We have therefore dismissed the complaint.

Exit interview completed with Activities Director, Taylor Lloyd and Administrator, Brittany Kavanaugh via telephone. A copy of this report provided via e-mail for facility records.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Melinda Medina
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 1