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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157209538
Report Date: 10/11/2025
Date Signed: 10/11/2025 12:42:23 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2025 and conducted by Evaluator Shawna Doucette
COMPLAINT CONTROL NUMBER: 24-AS-20250919124033
FACILITY NAME:WAY MAKER HOME CARE 2 LLCFACILITY NUMBER:
157209538
ADMINISTRATOR:OGLETREE, WINIGELDAFACILITY TYPE:
740
ADDRESS:5816 EMPRESS TREE DR.TELEPHONE:
(661) 498-7679
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93313
CAPACITY:6CENSUS: 5DATE:
10/11/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Administrator WinigeldaTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff admitted a resident with a prohibited health condition
Staff mishandled a resident's personal belongings
Staff are financially abusing the residents
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Shawna Doucette conducted an unannounced complaint visit and was granted entry by Staff. Staff contacted Administrator Winigelda Ogletree who responded to assist with the visit. LPA explained the purpose of the visit.


Based on interviews and records review, facility did not admit a resident with a prohibited health condition. LPA interviewed the FNP, who provides medical care for the residents. Based on medical professionals statements facility did not admit a resident with a prohibited condition.

Based on interviews, R1's responsible party picked up R1's personal belondings. Facility staff did not withhold R1's property.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Shawna Doucette
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20250919124033
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: WAY MAKER HOME CARE 2 LLC
FACILITY NUMBER: 157209538
VISIT DATE: 10/11/2025
NARRATIVE
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Based on interviews and records review, R1 was paying the amount in the signed admissions agreement. Residents are not paying additional funds other than what are in their signed admissions agreement. Residents are not receiving any additional government funding.

Based on LPA's interviews and record review, this agency has investigated the complaint alleging, Staff admitted a resident with a prohibited health condition, Staff mishandled a resident's personal belongings, and Staff are financially abusing the residents . We have found that the complaint was UNFOUNDED, which means it could not have happened, and/or is without a reasonable basis, therefore we have dismissed the complaint.

An exit interview was conducted and a copy of this report was provided.
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Shawna Doucette
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2