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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157209551
Report Date: 06/03/2026
Date Signed: 06/03/2026 02:32:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2026 and conducted by Evaluator Sarah Hurt
COMPLAINT CONTROL NUMBER: 24-AS-20260421100629
FACILITY NAME:POINTE AT SUMMIT HILLS, THEFACILITY NUMBER:
157209551
ADMINISTRATOR:PENA, PERLAFACILITY TYPE:
740
ADDRESS:4501 UPLAND POINT DRIVETELEPHONE:
(323) 217-7877
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93306
CAPACITY:170CENSUS: 77DATE:
06/03/2026
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Monica Ramirez, Business Office Manager
TIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff did not distribute resident's medication in a timely manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sarah Hurt arrived at the facility unannounced to investigate the allegations listed above. LPA met with Monica Ramirez, Business Office Managerexplained the purpose of the visit.

Regarding the allegation facility staff failed to provide medication to the resident in a timely manner. LPA interviewed the reporting party/resident, facility staff, and reviewed facility records including medication documentation. During an interview, the reporting party/resident stated they did not recall filing the complaint and did not recall an incident involving delayed administration of medication. The resident stated they did not believe the incident occurred, reported no current concerns regarding medication administratIon.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20260421100629
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: POINTE AT SUMMIT HILLS, THE
FACILITY NUMBER: 157209551
VISIT DATE: 06/03/2026
NARRATIVE
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LPA reviewed facility records which documented that the resident requested a PRN medication and the medication was administered approximately 30 minutes later. Records reviewed did not indicate the medication was withheld. No evidence was obtained indicating the resident suffered any negative health consequences related to the administration time. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are Unsubstantiated.

Exit interview conducted with Monica Ramirez, Business Office Manager, and a copy of this report provided.
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2