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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157209551
Report Date: 03/17/2026
Date Signed: 03/17/2026 05:19:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2026 and conducted by Evaluator Vadim Gorban
COMPLAINT CONTROL NUMBER: 24-AS-20260310155842
FACILITY NAME:POINTE AT SUMMIT HILLS, THEFACILITY NUMBER:
157209551
ADMINISTRATOR:PENA, PERLAFACILITY TYPE:
740
ADDRESS:4501 UPLAND POINT DRIVETELEPHONE:
(323) 217-7877
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93306
CAPACITY:170CENSUS: 77DATE:
03/17/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Administrator Perla PenaTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Facility staff did not ensure that resident's showering needs are being met.
Facility staff did not respond to residents’ call bell in a timely manner.
INVESTIGATION FINDINGS:
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On 03/17/2026 Licensing Program Analyst (LPA) Gorban unannounced visited the facility to commence complaint investigation. LPA introduced self and met with administrator Perla Pena. LPA stated purpose of the visit and was allowed entry.

During the complaint investigation LPA toured the facility conducting health and safety checks, reviewed records, and conducted interviews.
Allegation: Facility staff did not ensure that resident's showering needs are being met, and . Based on interviews and records review and residents provided showers. Residents refused showers attempted again the same day. Showers refusals recorded and responsible party notified.

Report continues on attached LIC9099-C

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Vadim Gorban
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20260310155842
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: POINTE AT SUMMIT HILLS, THE
FACILITY NUMBER: 157209551
VISIT DATE: 03/17/2026
NARRATIVE
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Allegation: Facility staff did not respond to residents’ call bell in a timely manner. Based on interviews facility response time to resident calls under ten minutes. Based on samples records review, resident call conducted on 01:34PM, was reset on 01:36PM.

Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are Unsubstantiated.

Exit interview conducted, report signed and copy of this report provided to administrator for facility records.
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Vadim Gorban
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2