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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157700025
Report Date: 05/15/2026
Date Signed: 05/15/2026 05:38:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2026 and conducted by Evaluator Isabel Ortega
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260421144736
FACILITY NAME:CARDENAS FAMILY CHILD CAREFACILITY NUMBER:
157700025
ADMINISTRATOR:CARDENAS, ROSAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(661) 238-8616
CITY:TEHACHAPISTATE: CAZIP CODE:
93561
CAPACITY:14CENSUS: 8DATE:
05/15/2026
UNANNOUNCEDTIME BEGAN:
04:00 PM
MET WITH:Rosa Cardenas, LicenseeTIME COMPLETED:
05:39 PM
ALLEGATION(S):
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Licensee did not provide adequate supervision resulting in day-care children being injured by other day-care children.
INVESTIGATION FINDINGS:
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On Friday May 15, 2026, Licensing Program Analyst (LPA) Isabel Ortega conducted an unannounced subsequent complaint inspection at Cardenas Family Child Care Home. LPA met with Rosa Cardenas to discussed the purpose of the inspection and to deliver the finding on the above allegation. Present today during inspection were eight children and licensees.
The interviews conducted and observations at the day-care concluded day-care children present are left unsupervised. The licensees admitted children currently enrolled are behavior challenging therefore, kowtowing this fact children shall not be left alone and be separated in an approved safe area to avoid children injuring themselves. Although, Licensee stated she has cameras in the day care, the day of the incident when Child #3 injured Child #1 the cameras were not operating. Child #3 socked child #1 on the face , leaving a mark. This poses an immediate risk to children enrolled. Based on the LPA observations, record review and interviews, there is a preponderance of evidence to prove the facility was not adequately providing supervision. Facility is being cited under 102417(a), Operation of a Family Child Care Home
(a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20260421144736
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: CARDENAS FAMILY CHILD CARE
FACILITY NUMBER: 157700025
VISIT DATE: 05/15/2026
NARRATIVE
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Upon receipt of the Type A Violation, licensee shall post the report for 30 days in addition to the Notice of Site Visit & provide copies of the licensing report to parents/guardians of children in care at the facility by the close of business the following day or the next day child returns to the facility. The same report must be provided to parents/guardians of children newly enrolled at the facility during the next 12 months & licensee will obtain a signed Acknowledgement of Licensing Reports (LIC 9224) from parent/guardian & place it in each child's file.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted, a report was reviewed with the Licensee Rosa Cardenas and appeals were provided.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20260421144736
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: CARDENAS FAMILY CHILD CARE
FACILITY NUMBER: 157700025
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/15/2026
Section Cited
CCR
102417(a)
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102417 Operation of a Family Child Care Home (a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times... This requirement was not met by evidence by
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Licensee will install and utilize camera as needed when stepping away. Licensee shall take a child development training on how to redirect children with challenging behaviors. Licensee shall provide supervision at all times and document on a log that she confirms cameras are working when children are in care and provide a copy of the training to the Palmdale Regional Office by email by the end of the month.
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LPA's observations, record review and interviews, Licensees did not prevent child #3 from hurting child #1 during the hours of operation. Licensee was aware of children's challenging behaviors and did not meet the children's need buy not providing close supervision at all times. this poses an immediate risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3