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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157806085
Report Date: 08/10/2024
Date Signed: 08/10/2024 12:17:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CRP RO, 1000 CORPORATE CNTR DR. #200A
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/18/2024 and conducted by Evaluator Karen McGee
PUBLIC
COMPLAINT CONTROL NUMBER: 32-CR-20240718141449
FACILITY NAME:BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER:
157806085
ADMINISTRATOR:LAURA DANIELSFACILITY TYPE:
733
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:6CENSUS: 4DATE:
08/10/2024
UNANNOUNCEDTIME BEGAN:
11:55 AM
MET WITH:Jachi HarrellTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Clients were not supervised.
INVESTIGATION FINDINGS:
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On August 10, 2024 at 11:50 a.m., Licensing Program Analyst (LPA), Karen McGee, delivered the findings on behalf of LPA Karen Suh, the investigating LPA. The LPA met with Facility Manager, Jachi Harrell.

The investigation included confidential interviews that consisted of but were not limited to: Administrator, Rehabilitation Specialist, one staff, five clients (see Confidential Names, LIC811, dated August 10, 2024) on July 24, 2024, and two staff on July 31, 2024. The LPA was unable to contact the County Social Worker (CSW) after several attempts. The LPA reviewed clients roster, Needs and Services Plans, daily logs, and special incident report.

It was alleged that staff did not prevent a minor from being attacked from other minors. Staff denied the allegation. On July 18, 2024, clients were involved in an altercation. Staff stated they intervened and attempted to separate the clients when clients were involved in a physical altercation. Law enforcement was contacted but no charges were made.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jean Herring
LICENSING EVALUATOR NAME: Karen McGee
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 32-CR-20240718141449
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CRP RO, 1000 CORPORATE CNTR DR. #200A
MONTEREY PARK, CA 91754
FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIA
FACILITY NUMBER: 157806085
VISIT DATE: 08/10/2024
NARRATIVE
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It was allegedly, a client (C1) talked bad about another client’s (C2) mother. C2 became upset and confronted C1. Staff (S1) was punched when she attempted to intervene. Staff getting punched escalated things and four clients jumped on C1. During confidential interview, one client confirmed nor denied stating they did not want to talk about the incident. Two clients denied the incident ever occurred and two clients stated there was an altercation but staff intervened and attempted to separate them.

The statements obtained from the confidential interviews did not provide sufficient information to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that alleged violation occurred, therefore the allegation is unsubstantiated.

There were no deficiencies cited during this inspection.

An exit interview was conducted. A copy of this report, Confidential Names Form, and Appeal Rights were provided to the facility representative via electronic mail.

SUPERVISORS NAME: Jean Herring
LICENSING EVALUATOR NAME: Karen McGee
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2