<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157806085
Report Date: 12/10/2021
Date Signed: 12/13/2021 03:02:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. #200A
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/15/2021 and conducted by Evaluator Winston Moroney
PUBLIC
COMPLAINT CONTROL NUMBER: 32-CR-20210715112225
FACILITY NAME:BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER:
157806085
ADMINISTRATOR:PRINCESS WASLEYFACILITY TYPE:
733
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:6CENSUS: 6DATE:
12/10/2021
UNANNOUNCEDTIME BEGAN:
01:12 PM
MET WITH:Minga Allen - Direct Care StaffTIME COMPLETED:
03:13 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
- Facility not meeting staffing ratio.
- Facility not prepared for a power outage.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On December 10, 2021, at 1:12 p.m., Licensing Program Analyst (LPA) Winston Moroney, conducted a complaint inspection to Brighter Horizon Treatment Center (Magnolia) and met with Facility Direct Care Staff Minga Allen. The purpose of the inspection was to deliver the findings for the above complaint allegations.

On July 15, 2021, the California Department of Social Services Community Care Licensing Division received a complaint from Centralized Complaint and Information Bureau (CCIB) with the following allegations: Facility not meeting staffing ratio and Facility not prepared for a power outage.

The investigation to the above allegations was conducted by this LPA and it consisted of, but not limited to a review of records, including the children needs and services plans, medical records, and interviews with 3 Staff members (S1, S2, S3) on 7/29/21 and 4 Clients (C1, C2, C3, C4) on 7/26/21. (Reference Confidential Names Form LIC 811, dated December 10, 2021).

Continued....
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah A Santos
LICENSING EVALUATOR NAME: Winston Moroney
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 32-CR-20210715112225
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. #200A
MONTEREY PARK, CA 91754
FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIA
FACILITY NUMBER: 157806085
VISIT DATE: 12/10/2021
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Information obtained from confidential interviews revealed that the facility abides by the Interim Licensing Standards and maintains a (1:3) staff-to-client ratio. Staff further disclosed that at times they feel short-handed due to not having enough workers to cover when staff call off and at times feel overworked. S2 however further disclosed that management is continuously accepting applications however are having a difficult time finding qualified applicants and due to COVID-19 slowing the process down. As to the allegation of the facility not being prepared for a power outage, staff and clients denied the allegation indicated that the proper hotel accommodations were made once it was determined that the power was going to be out much longer than expected due to the recent high temperatures. Therefore, based on the information received, the above allegations are determined to be unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the allegations are found to be unsubstantiated.

Appeal Rights were provided and discussed with the Direct Cares Staff. There are no deficiencies to be cited at this time. An exit interview was conducted and a copy of the report along with the (LIC 811) was left with the Direct Care Staff.
SUPERVISORS NAME: Deborah A Santos
LICENSING EVALUATOR NAME: Winston Moroney
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2