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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157806085
Report Date: 10/24/2025
Date Signed: 10/24/2025 02:12:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CRP RO, 1000 CORPORATE CNTR DR. #200A
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2025 and conducted by Evaluator Karen McGee
PUBLIC
COMPLAINT CONTROL NUMBER: 32-CR-20250530094620
FACILITY NAME:BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER:
157806085
ADMINISTRATOR:LAURA DANIELSFACILITY TYPE:
733
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:6CENSUS: 3DATE:
10/24/2025
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Jeremiah OlgesbyTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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1. Client's medication was not refilled in a timely manner.
2. Client's personal information was not kept confidential.
3. Staff retaliated against the client.
INVESTIGATION FINDINGS:
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 On October 24, 2025 at 1:40 p.m., Licensing Program Analyst (LPA), Karen McGee, delivered the findings of the complaint investigation to the facility. The LPA met with Administrator, Jeremiah Olgesby.
On May 30, 2025, the Monterey Park Children's Residential Program (MPCRP), received a complaint with the above mentioned allegations. Confidential interviews were conducted that included, but were not limited to: Administrative Assistant, Angela Wright, at the facility on October 1, 2025; Administrator, Laura Daniels and Probation Officer via telephone on October 14, 2025; Sacramento County Human Services Supervisor via telephone on October 20, 2025; County Court Social Worker via telephone on October 22, 2025.
The LPA reviewed the following documents: Medication Records, Medication Administration Record (MAR);Centrally Stored Medication and Destruction Record, Refusal of Treatment Form, Statement from and pages 21-22 from CWS Initial Case Plan (Court), Detention Report Pages 1-16; Jurisdiction/Hearing Report dated June 20, 2025; email threads, Client Daily Log dated June 12, 2025, Clothing Inventory, Clothing Purchase Log Purchases dated May 8, 2025 and sections of the Program Statement.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jean Herring
LICENSING EVALUATOR NAME: Karen McGee
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 32-CR-20250530094620
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CRP RO, 1000 CORPORATE CNTR DR. #200A
MONTEREY PARK, CA 91754
FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIA
FACILITY NUMBER: 157806085
VISIT DATE: 10/24/2025
NARRATIVE
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There was a statement that the facility did not refill the client's medication in a timely manner.

The investigation revealed that the Client (C1) was placed at the facility on May 8, 2025. The LPA observed an email from C1's authorized representative that C1 was due to take C1's preferred medication (M1) on May 29, 2025. The LPA observed emails between the Administrator, the Sacramento Court Services Social Worker (CSW) and the Sacramento Human Services Supervisor (HSS) dated May 29, 2025 indicating that C1 refused C1's prescribed medications and declined the medication regimen prescribed by the facility's doctor. The same email indicated that the Administrator had informed the CSW during a visit the prior week of C1 refusing the medication. The LPA observed a prescription for another medication (M2) from the doctor on May 16, 2025. The investigation revealed that part of the delay in getting C1 the M1 medication was due to not receiving approval from the doctor to give C1 an injection as opposed to oral medication. The investigation revealed that the authorized representative for C1 signed a letter approving a specific medication (M1) for C1 on June 5, 2025 and the LPA observed a prescription for M1 from the doctor dated June 6, 2025. The LPA observed on the Client Daily Log dated June 12, 2025, that C1 refused M1 at the clinic. C1 was discharged from the facility on June 24, 2025.

Evidence in the form of visits, emails and the doctor's prescriptions indicate that the facility was addressing the issue regarding C1's medication prior to the due date of C1 taking their medication. Based upon this there is insufficient evidence regarding the allegation that C1's medication was not refilled in a timely manner.

There was a statement that the client's personal information was not kept confidential.

The investigation revealed an email from the Administrator sent to the attorney of a law office in response to a letter written on the law office's letterhead regarding C1's placement at the facility. The LPA was not provided a copy of the letter on the law office's letterhead, but as email. The Administrator's email questioned the law office's position regarding the letter. The Administrator's email mentioned C1's relationship to the author of the letter, but did not mention C1's name. It mentioned that C1 was placed at a Short-Term Residential Therapeutic Program (STRTP), but did not name the facility. The Administrator provided the Administrator's name, the facility number and her email address in the closing of the email. The Administrator denied violating HIPAA when addressing the law office.
SUPERVISORS NAME: Jean Herring
LICENSING EVALUATOR NAME: Karen McGee
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 32-CR-20250530094620
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CRP RO, 1000 CORPORATE CNTR DR. #200A
MONTEREY PARK, CA 91754
FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIA
FACILITY NUMBER: 157806085
VISIT DATE: 10/24/2025
NARRATIVE
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If it is the case, that the initial letter was written on the law office's letterhead and addressed C1's placement at the facility, it is not unreasonable for the Administrator to respond to the attorney of the law office and not the author of the letter. Based upon this, there is insufficient evidence to determine that C1's personal information, i.e. relationship to author and type of placement, was not kept confidential, considering the letter written on the law office's letterhead addressed C1's placement.

There was an allegation that staff retaliated against the client by not taking the client shopping for clothes.

The investigation revealed that at the time of placement, as mentioned, May 8, 2025, C1 was not adjudged a Dependent Child of Sacramento County until June 20, 2025. According to the facility C1 was provided gift cards by the County to purchase essential clothing items. The LPA observed Clothing Inventories and Clothing Purchase Logs dated May 8, 2025 for C1. After several attempts the LPA was unable to interview C1.

Based upon this, there is insufficient evidence that staff retaliated against C1 by not taking C1 shopping for clothes.

The LPA was unable to obtain sufficient evidence to corroborate the allegations.

There was no preponderance of the evidence to substantiate the allegations. So, although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the allegations are unsubstantiated.

There are no deficiencies to be cited regarding these allegations.

A copy of this complaint was provided to the facility representative.
SUPERVISORS NAME: Jean Herring
LICENSING EVALUATOR NAME: Karen McGee
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3