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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 167200404
Report Date: 09/27/2024
Date Signed: 09/30/2024 09:32:05 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2024 and conducted by Evaluator Sarah Hurt
COMPLAINT CONTROL NUMBER: 24-AS-20240422124007
FACILITY NAME:DIAMOND TERRACESFACILITY NUMBER:
167200404
ADMINISTRATOR:NORMAN, ROBERTFACILITY TYPE:
740
ADDRESS:600 E. 11TH STREETTELEPHONE:
(559) 585-8010
CITY:HANFORDSTATE: CAZIP CODE:
93230
CAPACITY:38CENSUS: 26DATE:
09/27/2024
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Facility staff Cecilia PadillaTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Staff left resident in dirty clothes
Due to staff neglect, resident received injuries
Staff did not allow resident to sleep in resident's own bed
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to open a complaint on the allegations listed above. LPA met with Facility staff and explained the purpose of today's visit.
Staff left resident in dirty clothes.

Regarding the allegation Staff left resident in dirty clothes. LPA Hurt observed several facility residents in the common area of the facility. The residents all appeared to be wearing clean clothes, including clean matching socks. LPA Hurt observed several resident bedrooms with clean clothes in closets and dressers. LPA Hurt observed facility staff doing resident laundry. LPA Hurt interviewed several facility staff who all stated the resident laundry is done and the residents clothes are changed daily. Based on observation, and interviews conducted during this investigation by Department of Social Services staff this allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.



Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 09/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20240422124007
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: DIAMOND TERRACES
FACILITY NUMBER: 167200404
VISIT DATE: 09/27/2024
NARRATIVE
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Regarding the allegation Due to staff neglect, resident received injuries. Resident 1's responsible party, the reporting party, and the facility staff was not able to provide any photos, incident reports, or medical documentation injuries possibly caused by neglect. Based on interviews conducted during this investigation by Department of Social Services staff this allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Staff did not allow resident to sleep in resident's own bed. Facility staff interviewed all stated there was never an incident where they did not allow Resident 1 to sleep in their own bed. Facility staff, and Resident 1's responsible party both stated they remember Resident 1 would at times come out of her room at night and sleep on the couch, and also in other residents bedrooms. Facility staff stated they would supervise Resident 1, and attempt to re direct back to their own bedroom. Based on interviews conducted during this investigation by Department of Social Services staff this allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with facility staff, and a copy of this report provided.
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 09/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2