173000812-6-8-2026-01-CC-MMOR-DUWPNH-20260610112759

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 173000812
Report Date: 06/08/2026
Date Signed: 06/08/2026 11:17:49 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2026 and conducted by Evaluator Sebastian Phouthavong

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20260318084736

FACILITY NAME:	LAKEPORT CHRISTIAN CENTER PRESCHOOL		FACILITY NUMBER:	173000812
ADMINISTRATOR:	PAARSCH, MARY		FACILITY TYPE:	850
ADDRESS:	175 C STREET		TELEPHONE:	(707) 262-5520
CITY:	LAKEPORT	STATE: CA	ZIP CODE:	95453
CAPACITY:	45	CENSUS: 5	DATE:	06/08/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Michelle Walker		TIME COMPLETED:	11:40 AM

ALLEGATION(S):

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Staff member spoke inappropriately to a child care child

INVESTIGATION FINDINGS:

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A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Sebastian Phouthavong who met with Lead Staff, Michelle Walker (LS) for the purpose of delivering complaint investigation finding for the above allegation. LPA, previously conducted an inspection on 03/25/2026 to initiate the investigation and met with Lead Staff to discuss the allegations, conduct interview(s), make observations, and request documents. LPA also conducted follow up inspections on 03/27/2026 and 05/28/2026. It is alleged that a staff member spoke inappropriately to a child care child, specifically that Staff (S1) called a child (C1) a liar.

During the course of the investigation, LPA conducted interviews with Director, Mary Paarsch (D1) Lead Staff (LS), three staff (S1 – S3), six children (C1 – C6) 2 adults (A2 & A3) and attempted five additional adult interviews (A1, A4 – A7) from 03/25/2026 to 06/05/2026. S1 admitted that, on the alleged date, they called C1 a liar because they claimed C1's statement was false.
Contined on LIC 9099-C.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:	DATE: 06/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 01-CC-20260318084736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LAKEPORT CHRISTIAN CENTER PRESCHOOL	FACILITY NUMBER: 173000812
	VISIT DATE: 06/08/2026

NARRATIVE

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Continued from LIC 9099.
An interview with LS confirmed that S1 called C1 a liar, corroborating S1's statement. Additionally, Staff (S2) stated observing S1 make inappropriate comments to daycare children and Staff (S3) stated there was a previous incident in which they observed LS speaking inappropriately to a daycare child.

Based on the information gathered during this investigation, the preponderance of the evidence standard has been met. Therefore, the allegation is determined to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and this report was read and discussed with Lead Staff, Michelle Walker. The Notice of Site Visit shall be posted for 30 days.

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:	DATE: 06/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2026

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20260318084736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LAKEPORT CHRISTIAN CENTER PRESCHOOL	FACILITY NUMBER: 173000812
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 06/08/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 07/06/2026 Section Cited CCR 101223(a)(1)	1 2 3 4 5 6 7	101223(a)(1) Personal Rights:(a) The licensee shall ensure that each child is accorded the following personal rights...To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Lead Staff stated the facility will have all staff conduct trainings on personal rights & ways to speak to children; proof of completion with staff’s signature and date will be submitted to LPA by email: sebastian.phouthavong@dss.ca.gov by 07/06/2026.
	8 9 10 11 12 13 14	Based on interviews with LS and S1, it was confirmed that a S1 spoke inappropriately to daycare child (C1). This poses a potential health, safety and/or personal rights risk to the children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:	DATE: 06/08/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2026 and conducted by Evaluator Sebastian Phouthavong

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20260318084736

FACILITY NAME:	LAKEPORT CHRISTIAN CENTER PRESCHOOL		FACILITY NUMBER:	173000812
ADMINISTRATOR:	PAARSCH, MARY		FACILITY TYPE:	850
ADDRESS:	175 C STREET		TELEPHONE:	(707) 262-5520
CITY:	LAKEPORT	STATE: CA	ZIP CODE:	95453
CAPACITY:	45	CENSUS: 5	DATE:	06/08/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Michelle Walker		TIME COMPLETED:	11:40 AM

ALLEGATION(S):

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9

Staff member hit a child care child

INVESTIGATION FINDINGS:

1
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13

A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Sebastian Phouthavong who met with Lead Staff, Michelle Walker (LS) for the purpose of delivering complaint investigation finding for the above allegation. LPA, previously conducted an inspection on 03/25/2026 to initiate the investigation and met with Lead Staff to discuss the allegations, conduct interview(s), make observations, and request documents. LPA also conducted follow up inspections on 03/27/2026 and 05/28/2026. It is alleged a staff member hit a child care child; specifically, that child (C1) was hit on their knee by Staff (S1).

During the course of the investigation, LPA conducted interviews with Director, Mary Paarsch (D1) Lead Staff (LS), three staff (S1 – S3), six children (C1 – C6) 2 adults (A2 & A3) and attempted five additional adult interviews (A1, A4 – A7) from 03/25/2026 to 06/05/2026. LS and S1 denied the allegation, stating that on the alleged date, S1 did not hit C1. Interviews from D1 and Staff (S2 & S3) stated to have not present on the alleged date and never observed any staff hitting daycare children.
Continued on LIC 9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:	DATE: 06/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 01-CC-20260318084736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LAKEPORT CHRISTIAN CENTER PRESCHOOL	FACILITY NUMBER: 173000812
	VISIT DATE: 06/08/2026

NARRATIVE

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Continued from LIC 9099-A.
Additionally, D1, LS and Staff (S1 – S3) stated that children are sent to time out as the facility use of discipline.

According to the children's interviews, C1 disclosed that S1 hit them on the knee. C6 also stated being hit on the cheek by LS. However, interviews from children (C2, C3, & C5) stated that staff do not hit children and that children are placed in time out when they misbehave. No corroborating evidence was revealed regarding the allegation. In addition interviews from Adults (A2 & A3) stated to have not current concerns with the facility at the time.

Based on the information gathered during this investigation, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with Lead Staff, Michelle Walker (LS). Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:	DATE: 06/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2026

LIC9099 (FAS) - (06/04)

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