173009857-9-8-2022-01-CC-LLEI-CJH32E-20220921175145

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 173009857
Report Date: 09/08/2022
Date Signed: 09/08/2022 03:18:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2022 and conducted by Evaluator Sebastian Phouthavong

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20220624162931

FACILITY NAME:	BROWN, CARRIE FCCH		FACILITY NUMBER:	173009857
ADMINISTRATOR:	BROWN, CARRIE		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(707) 245-9154
CITY:	CLEARLAKE	STATE: CA	ZIP CODE:	95422
CAPACITY:	14	CENSUS: 6	DATE:	09/08/2022
		UNANNOUNCED	TIME BEGAN:	01:35 PM
MET WITH:	Carrie Brown		TIME COMPLETED:	03:35 PM

ALLEGATION(S):

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Staff used inappropriate discipline

Staff spoke inappropriately to day care child

INVESTIGATION FINDINGS:

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An unannounced follow-up complaint investigation visit to the facility was made today by Licensing Program Analysts (LPAs), Y. Yang and S. Phouthavong to deliver complaint investigation findings. It has been alleged the facility staff used inappropriate discipline; specifically, a child (C1) was punished for misbehavior by having to write a letter and being excluded from treats and activities that were offered to other children. It was also alleged the staff spoke inappropriately to C1; specifically, it was alleged that the licensee stated to child C1 that if someone does bad things, bad things will happen to that person.
The LPAs met with the facility’s licensee, Carrie Brown today to discuss the investigation findings. During today’s investigation visit, the licensee and staff member were supervising six children and operating within the licensed capacity and ratio. The initial investigation visit was made by LPAs S. Phouthavong and J. Velasco on 06/29/2022. The LPAs toured the facility inside and out, conducted interviews, requested facility documents, and made observations.

Continued on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:	DATE: 09/08/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20220624162931

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: BROWN, CARRIE FCCH	FACILITY NUMBER: 173009857
	VISIT DATE: 09/08/2022

NARRATIVE

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L1 denied the allegations and stated that children are included in all activities and given alternatives for treats and activities. Licensee also stated she tries to make a learning opportunity out of everything for the children. Licensee admitted that she made C1 write a letter and withheld a treat from C1 as a form of punishment for misbehaving during another child’s birthday celebration but that she provided an alternative snack to C1 and saved C1’s treat for the next day. L1 stated that the alleged inappropriate comment made to C1 was that C1 would not receive a treat on the date of the alleged incident due to misconduct.

During the investigation, interviews were conducted with staff (S1-S2), children, and parents on 06/29/22, 07/01/22, 07/11/22, 08/15/22, 08/17/22, and 09/01/22. Staff stated that the typical discipline approach at the facility is to implement a time out in which the Licensee would sit with the child and discuss the situation with the child. Staff stated that they would also redirect children from the situation and use positive reinforcement. Staff interviewed stated that they have not observed any forms of discipline used at the facility that would violate a child’s personal rights. Staff further stated that they have never spoken inappropriately to children or heard the Licensee make inappropriate comments to children in care.

Two children interviews corroborated that child C1 did not receive a treat on this day. Other children interviewed stated that they have not observed any inappropriate discipline being used on daycare children or heard staff speaking inappropriately to daycare children.

Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the facility’s licensee, Carrie Brown. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:	DATE: 09/08/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2022

LIC9099 (FAS) - (06/04)

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