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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 185002877
Report Date: 04/29/2026
Date Signed: 04/29/2026 11:20:26 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2025 and conducted by Evaluator Rebecca Knight
COMPLAINT CONTROL NUMBER: 59-AS-20250821162815
FACILITY NAME:EAGLE LAKE VILLAGEFACILITY NUMBER:
185002877
ADMINISTRATOR:EWING, SHAYFACILITY TYPE:
740
ADDRESS:2001 PAUL BUNYAN RDTELEPHONE:
(530) 257-6673
CITY:SUSANVILLESTATE: CAZIP CODE:
96130
CAPACITY:76CENSUS: 56DATE:
04/29/2026
UNANNOUNCEDTIME BEGAN:
11:01 AM
MET WITH:Brian Moore - administratorTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff neglect resulted in resident sustaining multiple pressure injuries. - UNSUBSTANTIATED
Staff did not seek timely medical attention for resident. - UNSUBSTANTIATED
Staff did not inform residents’ representative of a change in residents’ condition. - UNSUBSTANTIATED
INVESTIGATION FINDINGS:
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04/29/2026 11:00 AM Licensing Program Analyst (LPA) Rebecca Knight arrived at the facility unannounced to deliver the results of a complaint investigation. LPA met with Executive Director Brian Moore and explained the purpose of the visit.

During the course of the investigation multiple interviews were conducted and documents were reviewed.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Rebecca Knight
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 59-AS-20250821162815
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: EAGLE LAKE VILLAGE
FACILITY NUMBER: 185002877
VISIT DATE: 04/29/2026
NARRATIVE
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Staff neglect resulted in resident sustaining multiple pressure injuries. - UNSUBSTANTIATED

Based on R1’s care plan and care needs, R1 was independent in their care. R1 needed standby assistance in the shower. R1 was able to conduct all other aspects of their care on their own. On 8/20/2025, staff were cleaning R1 after R1 had a toileting accident and noted R1 had black tar like stool and blood on their rectum, it was also noted R1 had a black toe on their right foot. Staff were not aware of the black toe prior to this. Per R1’s care plan staff had no expectation to perform body checks on R1. Staff would not have seen the toe as R1 showers and dresses themselves. R1 is also able to communicate their needs and voice if R1 is in pain. R1 voiced no concerns nor complaints of pain.

On 8/20/2025, R1 was admitted to Renown Regional Hospital on 8/20/2025 due to “Acute osteomyelitis of toe of right foot.” R1 was also admitted due for gastrointestinal bleeding. R1 received wound care treatment due to “noted bone exposure.” On 8/22/2025, “Patient was taken to the OR by orthopedics on 8/22, underwent disarticulation of a necrotic second toe.”

It was also discovered R1 had pressure wounds to their “Pretibial Proximal Left” (Amputated leg), and “Right Lateral Hallux” (amputated toe). R1 also had “Buttocks incontinence dermatitis” (showed a red and inflamed area around their buttocks which turned white). R1 was discharged on 8/26/2025 to Lassen Nursing and rehab.

Based on R1’s care plan and their independence in care, the staff had no reasonable expectation to perform body checks on R1. R1 voiced no concerns nor voiced they were in pain. The preponderance of the evidence has not been met; therefore, the allegation is unsubstantiated.

Continued on LIC9099-C

SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Rebecca Knight
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 59-AS-20250821162815
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: EAGLE LAKE VILLAGE
FACILITY NUMBER: 185002877
VISIT DATE: 04/29/2026
NARRATIVE
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Staff did not seek timely medical attention for resident. - UNSUBSTANTIATED

On 8/20/2025, while conducting morning incontinence care, staff noted R1 had a black tar like stool and blood on their rectum. It was also noted R1 had a black toe on their right foot. After both of these concerns were found, staff immediately called 911 and R1 was sent to the hospital. Prior to the discovery of the two concerns, there was no indication R1 needed any sort of medical intervention. R1 cares for their own activities of daily living (ADLs) and has standby assistance with showers. R1 can communicate any concerns or if they are in pain to staff and did not disclose any issues.

Based on the totality of the evidence found, the preponderance of the evidence has not been met; therefore, the allegation is unsubstantiated.

Staff did not inform residents’ representative of a change in resident's condition. - UNSUBSTANTIATED

Prior to 08/20/2025 when staff called 911 and R1 was sent out to the hospital for blood in stool and a black right toe, staff were not aware of a change in condition for R1. Prior to the discovery of the two concerns, there was no indication that R1 needed any sort of medical intervention. R1 cared for their own ADLs and had standby assistance with showers. R1 is able to communicate any concerns or if they are in pain to staff and did not disclose any issues. Per R1’s care plan staff had no expectation to perform body checks on R1.

LPA reviewed an incident report dated 08/20/2025 reporting that staff discovered R1 in bed incontinent of large black stool. Noted visible blood on rectum as well as a bloody back right toe - called 911 and resident was transported to hospital for evaluation. Incident report includes RP Krissy notified, PCP notified. Emergency Contact RP Notified via voice mail - return call with Krissy. LPA searched database for other incident reports for R1 and none were reported.

Based on the totality of the evidence found, the preponderance of the evidence has not been met; therefore, the allegation is unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED.

No deficiencies were cited during today's visit. An exit interview was conducted, and a copy of the report was provided to Executive Director Brian Moore.

SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Rebecca Knight
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3