191200037-4-10-2025-28-AS-FFIS-DFRTF2-20250415144046

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191200037
Report Date: 04/10/2025
Date Signed: 04/10/2025 03:43:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2025 and conducted by Evaluator Mary G Flores

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20250324111638

FACILITY NAME:	REGENCY PARK OAK KNOLL		FACILITY NUMBER:	191200037
ADMINISTRATOR:	ANABELLE ARGENAL		FACILITY TYPE:	740
ADDRESS:	255 SOUTH OAK KNOLL		TELEPHONE:	(626) 578-1551
CITY:	PASADENA	STATE: CA	ZIP CODE:	91101
CAPACITY:	206	CENSUS: 90	DATE:	04/10/2025
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Anabelle Argenal - Administrator		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff failed to protect a resident from being sexually abused.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Mary Flores conducted an unannounced subsequent complaint investigation visit regarding the above allegation. LPA met with and explained the reason for the visit.

The investigation consisted of the following: On 3/25/25 LPA Flores conducted a health and safety check at the facility and requested physician’s report, needs and care plan, pre-appraisal, and facility notes for Resident #1(R1). On 3/28/25 LPA received documents requested for R1. On 4/9/25 LPA conducted interviews over the phone with staff and requested the following documents for Resident #2(R2) physician’s report, needs and care plan, pre-appraisal. On 4/10/25 LPA conducted interviews with residents and delivered findings.

The investigation revealed the following: Regarding allegation: Staff failed to protect a resident from being sexually abused. It is alleged there was a resident who was harassing another resident and responsible party suspects resident was sexual abuse by that resident. (CONTINUED ON LIC 9099C)

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Tony Vasallo
NAME OF LICENSING PROGRAM ANALYST: Mary G Flores
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 04/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20250324111638

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: REGENCY PARK OAK KNOLL	FACILITY NUMBER: 191200037
	VISIT DATE: 04/10/2025

NARRATIVE

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Interviews with residents revealed residents do not have concerns regarding other residents. Per residents’ staff ensure that they are providing care and supervision. Interview with Administrator revealed that due to the cognitive condition of many of the residents at the facility, situations in which residents seek to have a romantic relationship have come about. However, in the case of R1 there was no observations of R1 being engaged by other residents. Administrator remembers a resident that had tendency to initiate intimate relationships with residents. However, R1 was not approach in that sense by that resident. Interviews with staff revealed R1 was most of the time in the common areas, was never found alone in room with any residents or exiting other resident’s rooms. Caregivers who provided care do not recall R1 showing fear when providing showers or care. Documents reviewed revealed the following: per physician’s report dated: 4/5/24 R1 has dementia, is ambulatory, and can be confused and disoriented. Documents reviewed do not note concerns or behaviors noticed by staff. Communication log with R1's responsible party between 4/7/24 to 6/4/24 notes communication between staff and responsible party regarding behaviors not related to the allegation. Physician Report dated: 12/22/24 for R2, notes R2 has dementia and that R2 may have inappropriate behaviors. Physician’s report does not detail what type of inappropriate behaviors R2 has. Needs and care plan dated: 3/11/24 does not note inappropriate behaviors with other residents. Per interviews and documents reviewed there is no evidence that inappropriate behaviors or sexual abuse took place among the residents. Therefore, this allegation is unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Anabelle Argenal Administrator and a copy of this report was provided.

NAME OF LICENSING PROGRAM MANAGER: Tony Vasallo
NAME OF LICENSING PROGRAM ANALYST: Mary G Flores
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 04/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2025

LIC9099 (FAS) - (06/04)

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