191200283-9-4-2025-33-CC-ACHO-DLKU4V-20250916151545

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191200283
Report Date: 09/04/2025
Date Signed: 09/04/2025 04:20:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2025 and conducted by Evaluator Priscilla Ochoa

COMPLAINT CONTROL NUMBER: 33-CC-20250723123549

FACILITY NAME:	MONTROSE PRESCHOOL & INFANT CARE		FACILITY NUMBER:	191200283
ADMINISTRATOR:	ERICA PATTERSON		FACILITY TYPE:	850
ADDRESS:	2700 MONTROSE AVENUE		TELEPHONE:	(818) 249-4048
CITY:	MONTROSE	STATE: CA	ZIP CODE:	91020
CAPACITY:	65	CENSUS: 30	DATE:	09/04/2025
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Assistant Director,		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff yelled at child in care
Staff handled a child in a rough manner

INVESTIGATION FINDINGS:

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On September 4, 2025 at 3:00 pm, Licensing Program Analyst (LPA) Priscilla Ochoa conducted an unannounced visit to deliver complaint findings regarding complaint investigation received by the Department on 07/23/2025. LPA met with Assistant Director, Geovanna Salazar Ezparza who guided LPA on a tour of the facility. New Director, Shonna Clark was also present during the inspection. This is a preschool program that operates Monday – Friday from 7:30 am – 6 pm. Per Assistant Director, there are 37 children enrolled, and LPA observed 30 children in care along with 5 staff members.

Complaint alleged: Staff yelled at child in care – Per complainant, they were notified that Staff 3 (S3) yelled at Child 1(C1) and other children on July 17th, 2025 while in the classroom. LPA P. Ochoa interviewed Staff 1 (S1) – Staff 6 (S6) regarding the above allegation. Staff 1 (S1) mentioned that they witnessed S3 yell at C1 causing C1 to cry on July 17th in the classroom. However, S3 denied yelling at any child in the classroom.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Priscilla Ochoa
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20250723123549

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MONTROSE PRESCHOOL & INFANT CARE	FACILITY NUMBER: 191200283
	VISIT DATE: 09/04/2025

NARRATIVE

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S3 did acknowledge that C1 was crying because other children were taking toys away from C1. According to S3, July 17^th was a normal day. During the course of interviews conducted, S2 explained that S3 is a substitute staff member that is only at the facility when needed. S2, S5 – S6 acknowledge that S3 has a very loud voice that can be perceived as yelling. S5 expressed that S3’s tone of voice can come across as aggressive but, it’s just S3’s “personality”. According to S5, S3 has been previously spoken to about lowering their voice. S5 also mentioned that S3 can be very direct with children. LPA also interviewed Witness 1 (W1) who stated that they did not witness the incident, nor have they witnessed S3 yell at children in care. Interviews conducted with S2 -S6 and W1, did not provide corroborating statements that they witnessed S3 yell at children while in care. LPA did not interview children during the course of this investigation as children were nonverbal. LPA interviewed Parent 1 (P1) - Parent 3 (P3). All parents did not express any concern about the care and supervision the staff provides at the facility. LPA issued a technical advisory regarding S3 interactions with young children. LPA is advising that S3 and all staff should be provided with training/resources on developmentally appropriate communication techniques.

Complaint alleged: Staff handled a child in a rough manner – Per complainant, they were notified that Staff 3 (S3) pushed Child 1(C1) down on July 17^th while in the classroom. LPA P. Ochoa interviewed Staff 1 (S1) – Staff 6 (S6). Staff 1 (S1) mentioned that they witnessed S3 push C1 onto a chair causing C1 to fall. S3 denied pushing any child in the classroom. According to S3, July 17^th was a normal day. S3 stated that they were singing and dancing with daycare children. Per S4, they have worked with S3 previously and have not witnessed any behavior from S3 that would pose a danger to children in care. S5 added that S3 is a substitute staff member and does not know the children like the regular staff and S3 can become inpatient with daycare children. However, interviews with S2 – S6, found they have not witnessed S3 handle children in a rough manner. LPA did not interview children during the course of this investigation as children were nonverbal. LPA interviewed Parent 1 (P1) - Parent 3 (P3). All parents did not express any concerns about the care and supervision the staff provided at the facility. P1 – P3 are happy with the facility.

Based on interviews conducted, the above allegation is deemed UNSUBSTANTIAED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies are being citied at this time.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Priscilla Ochoa
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20250723123549

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MONTROSE PRESCHOOL & INFANT CARE	FACILITY NUMBER: 191200283
	VISIT DATE: 09/04/2025

NARRATIVE

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A notice of site visit was given and must remain posted for 30 days during facility’s hours of operation. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

An exit interview was conducted, and a copy of the report was provided to the Assistant Director, Geovanna Salazar Ezparza and Director, Shonna Clark.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Priscilla Ochoa
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025

LIC9099 (FAS) - (06/04)

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