191200283-5-1-2026-33-CC-CGAN-DTYQUH-20260511122847

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191200283
Report Date: 05/01/2026
Date Signed: 05/01/2026 12:04:56 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2026 and conducted by Evaluator Anomeh Eivazian

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260317151753

FACILITY NAME:	MONTROSE PRESCHOOL & INFANT CARE		FACILITY NUMBER:	191200283
ADMINISTRATOR:	SHONNA CLARK		FACILITY TYPE:	850
ADDRESS:	2700 MONTROSE AVENUE		TELEPHONE:	(818) 249-4048
CITY:	MONTROSE	STATE: CA	ZIP CODE:	91020
CAPACITY:	65	CENSUS: 27	DATE:	05/01/2026
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Shonna Clark, Director		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Neglect/lack of supervision
Personal Rights
Personal Rights

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 05/01/26, at 8:30 AM, Licensing Program Analyst (LPA) Anomeh Eivazian conducted an unannounced complaint inspection to deliver above allegations’ findings. LPA met with Shonna Clark, director who guided analyst on a tour of the facility. During this inspection there were total of 27 children present at the facility playing in the yard with 6 staff.

During this investigation LPA conducted interviews with four staff, four children, and three parents. LPA obtained a copy of current facility roster and email communication with child#1’s parent dated 10/04/23.

Based on three parents’ interviews, no disclosures were made regarding above allegations.

Based on four children’s interviews, no disclosures were made. Per four interviewed children, staff do not yell at the children. Per child#1, If do something wrong, unknown teacher gets mad and teacher will grab
REPORT CONTINUES ON NEXT PAGE 1 OF 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Anomeh Eivazian
LICENSING EVALUATOR SIGNATURE:	DATE: 05/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 33-CC-20260317151753

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MONTROSE PRESCHOOL & INFANT CARE	FACILITY NUMBER: 191200283
	VISIT DATE: 05/01/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

child#1’s hand, walk if are a bad listener. Per child#2, unknown teacher will get mad, if do something wrong, will get in trouble, will see the consequences, will not play ball outside. Per child#3, If do something wrong, will get in trouble, will not play outside, we sit on the red table.

Based on an interview that was conduced with staff#3, no disclosures was made.

Based on interviews that were conducted with staff#2 and staff#3, about two years ago, when child#1 was attending the school, child#1 was a part time child who was picked up around 12:30 PM, it was nap time, the classroom is a open square classroom, two staff were putting the classroom to nap, and child#1 was on the table area in the classroom and waiting to be picked up. When the parent of child#1 arrived, child#1 was crying in dark room on the table but was not alone in the classroom and two staff were present in the classroom and putting other children to sleep.

Based on an interview that was conducted with staff#1, can not recall the incidents regarding bowl and flash cards. Per staff#1, she did not observe any staff member to yell at the children.

Based on an interview that was conducted with staff#2, she has seen to take bowls from kids when kids were banging on the table and when they were ready to eat, teacher gave it back to the kids, but did not see not to provide food to the kids.

Per staff#2, about two years ago, when child#1 was attending the school, one day she was doing a circle time with kids, two kids were smacking the flash cards, at that time child#1’s parent came in the classroom and at the same time staff #2 said to the kids, that was rude, not in a bad way and child#1’s parent called the office, and complaint that staff#2 said rude, and is not going to keep child#1 at school anymore. Per staff#2, she did not yell at anyone.

The allegations may have happened or are valid, but there are not a preponderance of evidence to prove the alleged violations occurred, therefore the allegations are unsubstantiated at this time. The evidence scale is equal meaning the weight of convincing evidence to prove something happened is equal to and has just as much convincing weight that it did not happen.
The Notice of Site Visit (LIC 9213) was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the Shonna Clark, director.

REPORT END 2 of 2

SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Anomeh Eivazian
LICENSING EVALUATOR SIGNATURE:	DATE: 05/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2