191200671-12-18-2024-58-CC-RNAO-DC8UCW-20241223142834

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191200671
Report Date: 12/18/2024
Date Signed: 12/18/2024 01:57:50 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/13/2024 and conducted by Evaluator Suzette Ornelas

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20241213085810

FACILITY NAME:	NURTURY, THE		FACILITY NUMBER:	191200671
ADMINISTRATOR:	DEBRA KAUFMAN		FACILITY TYPE:	850
ADDRESS:	14401 DICKENS		TELEPHONE:	(818) 990-8352
CITY:	SHERMAN OAKS	STATE: CA	ZIP CODE:	91423
CAPACITY:	38	CENSUS: 22	DATE:	12/18/2024
		UNANNOUNCED	TIME BEGAN:	09:34 AM
MET WITH:	Norma Montes		TIME COMPLETED:	12:58 PM

ALLEGATION(S):

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Allegation 1 - Facility is in disrepair

INVESTIGATION FINDINGS:

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On 12/18/2024, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegation. Upon arrival, LPA were greeted and let into the facility by Director, , to whom the reason for the inspection was announced. LPA toured the facility and observed 22 daycare children and 6 staff.

Throughout the course of the investigation, LPA Ornelas made observations, reviewed documents in the form of emails and conducted interviews in regard to the complaint allegation.

-Pertaining to the allegations that - Facility is in disrepair
According to the reporting party (RP), on Sunday 12/08/2024 they were notified of a water leak. The RP stated that on Monday the staff continued to operate the classroom even though only the leak was repaired. The RP stated that the ceiling panels were missing due to damage from the water leak and there was still a hole in the ceiling.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 12/18/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20241213085810

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: NURTURY, THE	FACILITY NUMBER: 191200671
	VISIT DATE: 12/18/2024

NARRATIVE

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The RP stated that they did not feel it was safe for children to be in a classroom when there is damage to the ceiling panels. RP further stated that the area of the classroom with the missing panel was sectioned off and made inaccessible to ensure the safety of children in care. RP further stated that the ceiling was repaired by 12/12/2024 but was still concerned about possible unknown damage to the structure.

According to the Director, on Sunday 12/8/2024, during non-business hours, she received a call from the cleaning crew informing her that there was a water leak in the Croc Room ceiling. The leak was repaired that same Sunday, 12/8/2024. Director stated that on Monday and Tuesday, the children were utilizing the other classrooms available to them. On Wednesday, 12/11/2024, children resumed utilizing the Croc classroom; however, the side of the classroom that was still missing the ceiling panels was sectioned off with a board and made inaccessible to children in care. Damaged panels were replaced on Thursday, 12/12/2024 and children were then allowed to access the entire classroom.

LPA observed all panels in the Croc classroom to be in good repair and did not observe any water leaks present during todays inspection.

Based on the information obtained through observations and interviews, the allegation is substantiated. A substantiated finding means that the complaint is substantiated and the allegation is valid because the preponderance of the evidence standard has been met.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director, Norma Montes.

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 12/18/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024

LIC9099 (FAS) - (06/04)

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