191201867-7-28-2026-29-AS-KHEN-DWHUSL-20260731155032

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191201867
Report Date: 07/28/2026
Date Signed: 07/28/2026 02:54:52 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2026 and conducted by Evaluator Quoc Huynh

PUBLIC

COMPLAINT CONTROL NUMBER: 29-AS-20260624142233

FACILITY NAME:	EISENBERG VLG OF THE LA JEWISH HOME FOR THE AGING		FACILITY NUMBER:	191201867
ADMINISTRATOR:	GLASS, KATHLEEN K.		FACILITY TYPE:	740
ADDRESS:	18855 VICTORY BOULEVARD		TELEPHONE:	(818) 774-3000
CITY:	RESEDA	STATE: CA	ZIP CODE:	91335
CAPACITY:	271	CENSUS: 72	DATE:	07/28/2026
		UNANNOUNCED	TIME BEGAN:	02:08 PM
MET WITH:	Kathleen Glass - Executive Director		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff do not maintain a comfortable temperature for the residents

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Quoc Huynh conducted a subsequent visit to deliver findings for the above allegation. The LPA Arrived at 2:08PM and met with Executive Director (ED) Kathleen Glass. Entrance interview conducted.

On 07/01/2026, the LPA conducted an initial visit. Between 11AM and 3:40PM, the LPA toured the physical plant and interviewed six (6) residents, one (1) private companion, five (5) staff, and the ED.

During today’s visit, the LPA and 2:16PM toured the physical plant and no immediate concerns were observed. The following was then determined:

Report Continued on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Quoc Huynh
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20260624142233

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: EISENBERG VLG OF THE LA JEWISH HOME FOR THE AGING	FACILITY NUMBER: 191201867
	VISIT DATE: 07/28/2026

NARRATIVE

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Allegation: “Staff do not maintain a comfortable temperature for the residents”

It was reported that the temperature in common areas, specifically the dining room, was too hot. Resident interviews produced conflicting statements, with some residents reporting that the dining room was too hot and others stating that it was too cold, depending on the weather. Several residents stated that when they experience discomfort, they inform staff, who then adjust the thermostat. Residents reported no concerns regarding common areas such as hallways and community rooms, and stated that the air conditioning units in their own rooms were functional and could be adjusted to their preferred temperature. Overall, resident interviews indicated varying individual preferences regarding thermostat settings.

Staff interviews confirmed that they have received multiple complaints from residents regarding the dining room temperature; however, they noted that the number of complaints has decreased recently. Staff explained that the residents inform them when the dining room feels too hot or too cold, and staff then contact the Maintenance team, who promptly address the concern. The ED stated that the facility makes every effort to accommodate all residents’ temperature preferences by finding a reasonable middle ground. The ED explained that the dining room is located within a large building that takes time to heat and cool, so staff and Maintenance adjust the thermostat in advance based on anticipated weather conditions. The ED also encouraged residents to limit unnecessary door usage by designating specific entrance and exit doors to reduce drafts.

During the physical plant tour conducted on 07/01/2026, the Maintenance team assisted in measuring the temperature in the dining room, which ranged between approximately 71 degrees F and 73 degrees F.

Based on interviews and observation, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur; therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No deficiency cited. Exit interview conducted. A copy of the report was reviewed and provided.

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Quoc Huynh
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026

LIC9099 (FAS) - (06/04)

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