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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191201867
Report Date: 07/28/2026
Date Signed: 07/28/2026 02:52:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2026 and conducted by Evaluator Quoc Huynh
PUBLIC
COMPLAINT CONTROL NUMBER: 29-AS-20260515171134
FACILITY NAME:EISENBERG VLG OF THE LA JEWISH HOME FOR THE AGINGFACILITY NUMBER:
191201867
ADMINISTRATOR:GLASS, KATHLEEN K.FACILITY TYPE:
740
ADDRESS:18855 VICTORY BOULEVARDTELEPHONE:
(818) 774-3000
CITY:RESEDASTATE: CAZIP CODE:
91335
CAPACITY:271CENSUS: 72DATE:
07/28/2026
UNANNOUNCEDTIME BEGAN:
02:08 PM
MET WITH:Kathleen Glass - Executive DirectorTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff did not ensure residents personal property was safely secured
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Quoc Huynh conducted a subsequent complaint visit for the above allegation. The LPA arrived at 2:08PM and met with the Executive Director (ED) Kathleen Glass. Entrance interview conducted.

On 05/22/2026, the LPA conducted an initial visit. Between 10:35AM and 12:54PM the LPA conducted a physical plant tour, interviewed two (2) residents, three (3) staff, and the ED. The LPA also reviewed and obtained pertinent documents.

During today’s visit, the LPA and Administrative Assistant conducted a physical plant tour at 2:16PM, and no immediate concerns were observed. The following was then determined:

Report Continued on LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Quoc Huynh
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20260515171134
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: EISENBERG VLG OF THE LA JEWISH HOME FOR THE AGING
FACILITY NUMBER: 191201867
VISIT DATE: 07/28/2026
NARRATIVE
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Allegation: “Staff did not ensure residents personal property was safely secured”

It was reported that upon Resident #1’s (R1) discharge, staff did not safeguard their belongings. On 03/31/2026, R1 was transferred for long-term care skilled nursing facility (SNF). R1 stated that before leaving the facility, they separated their items into two (2) groups: items to be donated and items to be transported to the SNF. After all belongings were delivered to the SNF, R1 reported that four (4) handbags were missing, described as one (1) black, one (1) beige, one (1) denim, and one (1) multicolored. R1 insisted these handbags were not at the SNF and may have been mistakenly placed in the donation pile.

Interviews with staff and the ED revealed that the facility maintains an inventory list for all residents at admission, hospital and SNF transfers, and upon discharge. Staff reported that they offered R1 assistance with packing and conducting an inventory list prior to the 03/31/2026 transfer; however, R1 declined. Staff confirmed that essential items were sent with R1 at the time of transfer, and the remaining belongings were delivered to the SNF the following day through the facility’s laundry service vehicle.

Record review showed that the SNF completed an initial inventory list on 03/31/2026 and an updated list on 04/01/2026 when the remaining belongings arrived. The 04/01/2026 inventory list documented receipt of nine (9) handbags received which included two (2) black, two (2) brown, one (1) beige, one (1) dark blue denim, and three (3) canvas bags including a navy and multicolored bag.

On 06/01/2026, LPA Huynh contacted SNF social services staff, who confirmed awareness of the missing items. The LPA requested a reinspection of R1’s belongings, which staff agreed to conduct. Later that same day, the facility’s ED notified the LPA that the missing handbags had been located inside a suitcase in R1’s possession.

Based on interview and record review, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED at this time.

No deficiency cited. Exit interview conducted. A copy of the report was reviewed and provided.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Quoc Huynh
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2