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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191201896
Report Date: 08/01/2024
Date Signed: 08/01/2024 11:59:45 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/14/2024 and conducted by Evaluator Shushanik Safaryan
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240614101342
FACILITY NAME:LA CRESCENTA PRESBYTERIAN CHURCH CTR. FOR CHILDREFACILITY NUMBER:
191201896
ADMINISTRATOR:CHAMBERS, PATRICIAFACILITY TYPE:
850
ADDRESS:2902 MONTROSE AVETELEPHONE:
(818) 249-8124
CITY:LA CRESCENTASTATE: CAZIP CODE:
91214
CAPACITY:111CENSUS: 45DATE:
08/01/2024
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Patricia Chambers TIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
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3
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5
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7
8
9
Staff do not appropriately supervise napping day care children.
INVESTIGATION FINDINGS:
1
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3
4
5
6
7
8
9
10
11
12
13
On 08/01/24, at 09:30 am ,Licensing Program Analysts (LPAs ) Shushanik Safaryan and Crystal Green , conducted an unannounced visit to deliver complaint findings regarding complaint investigation received by the Department. During the visit , LPAs met with Facility Representative , Patricia Chambers , to whom the purpose of the visit was explained. Facility Representative guided LPAs on the tour of the facility . This is the Preschool Program that operates from 7:00 am to 06:00 pm. During the inspection LPAsobserved 45 children with 9 staff members.

Complaint alleged :Staff do not appropriately supervise napping day care children.

During the investigation process LPA interviewed Director , seven staff members , three random children , two random parents . During the visit LPA reviewed staff files , obtained children roster , parents handbook.

Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 33-CC-20240614101342
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: LA CRESCENTA PRESBYTERIAN CHURCH CTR. FOR CHILDRE
FACILITY NUMBER: 191201896
VISIT DATE: 08/01/2024
NARRATIVE
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During the interviews, staff members stated that when all the children are asleep, teachers use the time to check their emails, manage Class Dojo, and prepare lesson plans. Staff also revealed that in some classes, there are either two teachers, a teacher with an assistant, or just one teacher supervising the napping children. Observations and interviews indicated that there are no cameras in the rooms.
During the LPA`s visits, Licensing Program Analyst (LPA) observed a teacher and a teacher’s assistant supervising 7 napping children. According to the sign-in sheets for preschool room #102, one teacher supervises the children for 30 minutes while the other staff member takes a lunch break. There is a small sofa in room #102 and the director stated that before COVID, a staff member used to nap in the room while another staff member supervised the children, but that staff member is no longer employed at the facility. During the interviews, there were no disclosures related to these allegations.

Based on LPA`s observations, interviews, and records review, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. No citations issued at this time .

Exit interview conducted with Facility Representative , Patricia Chambers. The Notice of site visit , report and Appeal Rights were explained and provided to Facility Representative, Patricia Chambers on 08/01/2024.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.

Page 2 of 2
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/14/2024 and conducted by Evaluator Shushanik Safaryan
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240614101342

FACILITY NAME:LA CRESCENTA PRESBYTERIAN CHURCH CTR. FOR CHILDREFACILITY NUMBER:
191201896
ADMINISTRATOR:CHAMBERS, PATRICIAFACILITY TYPE:
850
ADDRESS:2902 MONTROSE AVETELEPHONE:
(818) 249-8124
CITY:LA CRESCENTASTATE: CAZIP CODE:
91214
CAPACITY:111CENSUS: DATE:
08/01/2024
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Patricia Chambers TIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Unqualified staff are providing care to day care children without supervision.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/01/2024, at 10:30 am , Licensing Program Analysts (LPAs ) Shushanik Safaryan and Crystal Green conducted an unannounced visit to deliver complaint findings regarding complaint investigation received by the Department. During the visit , LPAs met with Facility Representative , Patricia Chambers , to whom the purpose of the visit was explained. Facility Representative guided LPAs on the tour of the facility . This is the Preschool Program that operates from 7:00 am to 06:00 PM. During the inspection LPAs observed 45 children with 9 staff members.
Complaint alleged : Unqualified staff are providing care to day care children without supervision.
During the complaint investigation process LPA interviewed Director , seven staff members , three random children , two random parents . During the visit LPA reviewed staff files , obtained children roster , parents handbook.
LPA interviewed staff members no disclosures were made regarding allegations above . Per staff members they understand aide can only supervise children under the direct supervision of the teacher .
Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 33-CC-20240614101342
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: LA CRESCENTA PRESBYTERIAN CHURCH CTR. FOR CHILDRE
FACILITY NUMBER: 191201896
VISIT DATE: 08/01/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Per staff if they need to talk to the parent, they station next to the door inside of the room facing class to observe the assistant . Per assistants they are not left alone with the children without direct supervision . If the teacher needs to step outside , staff calls the office for the backup .Per parents they observed teacher present along with an aide . No disclosures were made by the children . Per Director , if teacher is absent or need to step out , staff need to notify office . If supervision was provided by the assistant only , it is because they did not notify the office .

Based on the LPA`s observations, interviews, and records reviews, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. No citations issued at this time .

Exit interview conducted with Facility Representative , Patricia Chambers. The Notice of site visit , report and Appeal Rights were explained and provided to Facility Representative, Patricia Chambers on 08/01/2024.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.


Page 2 of 2
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4