191201966-7-8-2021-31-AS-DPEA-C9ZP49-20211224095845

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191201966
Report Date: 07/08/2021
Date Signed: 07/08/2021 04:40:00 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/19/2020 and conducted by Evaluator Zabel Chochian

COMPLAINT CONTROL NUMBER: 31-AS-20200219130435

FACILITY NAME:	MOTION PICTURE & TELEVISION FUND		FACILITY NUMBER:	191201966
ADMINISTRATOR:	LORENA SORIA		FACILITY TYPE:	740
ADDRESS:	23388 MULHOLLAND DRIVE		TELEPHONE:	(818) 876-1208
CITY:	WOODLAND HILLS	STATE: CA	ZIP CODE:	91364
CAPACITY:	241	CENSUS: 144	DATE:	07/08/2021
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Laura Lifshey, Manager Residential Living		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Facility has insufficient kitchen staff to meet resident needs

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Zabel Chochian conducted a complaint visit today to deliver investigation finding for above allegation. On 3/02/2020, LPA conducted interviews between 11am-2pm with the facility Administrator Lorena Soria, the Dining Services Manager, Assistant Director Hospitality Services and randomly selected residents. Interview with facility staff revealed that the facility is continuously posting jobs to ensure positions are filled. The facility job posts and dining service schedule for the month of February 2020 was reviewed with Dining Services Manager during initial visit. LPA was informed that filling positions has been a challenge however the dining services staffing schedule was covered accordingly to ensure resident dining services are met. Interview with management staff revealed that they are hiring and training staff to ensure that there is no staff shortage during unexpected staffing issues. Dining services manager stated that she would also fill in to cover in case of uncovered shift. Sixteen out of sixteen resident interviews conducted did not reveal any issues/concern with dining staff services. Interview with residents and staff does not support the allegation that “facility has insufficient kitchen staff to meet resident needs”. Therefore, based on the interviews conducted and information obtained allegation is deemed unsubstantiated. Exit held. Copy of report provided.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Desaree Perera	TELEPHONE: (818) 596-4337
LICENSING EVALUATOR NAME: Zabel Chochian	TELEPHONE: (818) 419-5440
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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