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25 | Licensing Program Analyst (LPA), Angela Panushkina, conducted unannounced visit to this facility in conjunction with a complaint control # 31-AS-20240628153636. LPA met with the Operations Specialist - Dimple Kamdar, Business Office Manager - Veronica Gomez and Health and Wellness Director - Anchirriza Concepcion, and explained the reason for the visit.
On 06/28/24, the Regional Office (RO) received a complaint and on 07/03/24, LPA conducted an initial complaint visit. During the complaint investigation, LPA discovered that prior to R1’s fall incident that occurred on 06/25/24 (at around 2:30am), R1’s AC/Heater Unit was not properly working, and the initial work order was submitted on 06/23/24. Interview with the witness revealed that during the visit conducted on 06/25/24 they observed that R1’s AC/Heater Unit was still not fixed, and another work order was immediately submitted. Additionally, LPA conducted interview with three (3) staff members, who also confirmed that on a day of the incident they observed R1’s room temperature to be very high/hot and discovered that the AC/Heater Unit was broken. Lastly, LPA requested facility’s work order for R1’s AC Unit and observed that on 06/25/24 at 1:13pm an order was placed by R1’s family member.
Per the California Code of Regulations, Title 22, Division 6, Chapter 8, deficiencies are cited and noted on LIC809-D.
Exit interview conducted, appeal rights and copy of report signed and delivered. |