191222593-2-26-2026-31-AS-PMAA-DUXLWB-20260611090653

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191222593
Report Date: 02/26/2026
Date Signed: 02/26/2026 02:47:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/19/2026 and conducted by Evaluator Abeye Duguma

COMPLAINT CONTROL NUMBER: 31-AS-20260219114857

FACILITY NAME:	COMMUNICATION IMPROVEMENT GUIDANCE CENTER		FACILITY NUMBER:	191222593
ADMINISTRATOR:	AGBEDE, SONNY		FACILITY TYPE:	735
ADDRESS:	15030 SEPTO STREET		TELEPHONE:	(818) 891-6555
CITY:	MISSION HILLS	STATE: CA	ZIP CODE:	91345
CAPACITY:	4	CENSUS: 4	DATE:	02/26/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Nicholas Agbede		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff member physically abused resident in care.
Staff did not report an incident involving resident in a timely manner.
Resident sustained unexplained injuries due to staff neglect or abuse.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to the facility, met with Sonny Agbede, and explained the reason for the visit.

-- Staff member physically abused resident in care.

It was alleged that other parties observed Client #1 (C1) being physically abused by Staff #1 (S1) in the past and S1 hit C1 five time with their knuckle. To investigate the allegation, on February 26, 2026 LPA interviewed one (1) out of four (4) clients from around 11:00a.m. - 11:15a.m., other parties from 11:15a.m. – 11:30a.m. and five staff from around 11:30a.m. – 1:00p.m. LPA was unable to interview other clients due to health condition. During interviews with clients, C1 expressed they were not physically assaulted by S1 and feels safe in the facility. C1 responded “no” when asked if S1 ever hit them with their knuckles or fist.

(CONT on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260219114857

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: COMMUNICATION IMPROVEMENT GUIDANCE CENTER	FACILITY NUMBER: 191222593
	VISIT DATE: 02/26/2026

NARRATIVE

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During interviews with other parties, they stated they do not recall when it happened, there were no witnesses and were unable to provide any additional details. During interviews with staff, all staff stated S1, nor any other staff, has ever physically assaulted C1. All staff were unaware of prior incident.

Based on interviews, there is not enough information to verify the allegation therefore the allegation is UNSUBSTANTIATED at this time.

--- Staff did not report an incident involving resident in a timely manner.

It was alleged that Staff #2 (S2) was immediately informed of the alleged physical abuse incident. To investigate the allegation, on February 26, 2026, LPA interviewed five staff from around 11:30a.m. – 1:00p.m. During interviews with staff, all staff stated they were unaware of the alleged incident and therefore had nothing to report.

Based on interviews, there is not enough information to verify the allegation therefore the allegation is UNSUBSTANTIATED at this time.

--- Resident sustained unexplained injuries due to staff neglect or abuse.

It was alleged that other parties observed multiple bruises on the consumer's body, raising concerns about possible ongoing physical abuse. To investigate the allegation, on February 26, 2026 LPA conducted a physical plant tour at around 10:00a.m., other parties from 11:15a.m. – 11:30a.m. and five staff from around 11:30a.m. – 1:00p.m. During the physical plant tour, LPA did not observe any signs of abuse. All residents were clean and well groomed. During interviews with other parties, they were unable to provide when the bruises were witnessed, who may have done it, any images or other information. During interviews with staff, all staff stated they are unaware of C1 having bruising from any abuse.

Based on observations and interviews, there is not enough information to verify the allegation therefore the allegation is UNSUBSTANTIATED at this time.

No health and safety hazards noted during the visit.
Exit interview conducted and a copy of the report was issued.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026

LIC9099 (FAS) - (06/04)

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