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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191223032
Report Date: 08/01/2024
Date Signed: 09/12/2024 11:51:56 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/14/2024 and conducted by Evaluator Shushanik Safaryan
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240614101924
FACILITY NAME:LA CRESCENTA PRESBYTERIAN CTR. FOR CHILDRENFACILITY NUMBER:
191223032
ADMINISTRATOR:CHAMBERS, PATRICIAFACILITY TYPE:
840
ADDRESS:2902 MONTROSE AVENUETELEPHONE:
(818) 249-8124
CITY:LA CRESCENTASTATE: CAZIP CODE:
91214
CAPACITY:60CENSUS: 31DATE:
08/01/2024
UNANNOUNCEDTIME BEGAN:
10:34 AM
MET WITH:Patricia Chambers /Julie LarsonTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff left day care child unattended.
Staff did not report an incident involving a day care child as required.
INVESTIGATION FINDINGS:
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On 08/01/2024, at 09:30 am Licensing Program Analysts (LPAs ) Shushanik Safaryan and Crystal Green , conducted an unannounced visit regarding to deliver findings for complaint received by the Department. During the visit , LPAs met with Facility Representative , Patricia Chambers , to whom the purpose of the visit was explained. Facility Representative guided LPAs on the tour of the facility . This is the School Age program that operates from 07:00 am to 06:00 pm and consists of 3 classrooms . During the inspection LPAs observed 31 children with 4 staff members.
Allegation states: Staff left day care child unattended .Staff did not report an incident involving a day care child as required.
During the investigation, LPA spoke with the Director, seven staff members, seven children, and two parents. Staff members disclosed that child #1 was left unattended in a vehicle (van) for about two minutes after a field trip. According to the Director, this incident occurred last summer when child #1 fell asleep on the way back from the field trip. After the field trip, staff did a head count in the classroom and noticed the child #1 was missing.
Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 33-CC-20240614101924
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: LA CRESCENTA PRESBYTERIAN CTR. FOR CHILDREN
FACILITY NUMBER: 191223032
VISIT DATE: 08/01/2024
NARRATIVE
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The child #1 was later found by another staff member inside the van.
The Director admitted that she did not notify the Department about the incident and did not file an incident report. While the Director claimed that the child’s parents were notified, she could not provide a copy of the incident report to the LPA. The LPA also did not find an incident report in the child’s folder.

The LPA interviewed child #1 and they could not recall specific details about the incident but mentioned that they had fallen asleep. Parent #1 recalled the incident from last summer and confirmed that the facility had informed her about the child being left unattended in the vehicle. According to Parent #1, the child was fine after the incident and did not require medical treatment.

This agency has investigated the complaint alleging staff left day care child unattended and staff did not report an incident involving a day care child as required. Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations are being cited on the attached LIC 9099D.

Licensing staff informed Facility Representative a copy of this licensing report dated 08/01/24 that documents any Type A citation(s) need to provide to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

An exit Interview was conducted, a copy of this report along with Notice of Site visit , Deficiency pages and Appeal Rights were explained and provided to the Facility Representative , Patricia Chambers on 08/01/2024.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.

Page 2 of 2
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 33-CC-20240614101924
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LA CRESCENTA PRESBYTERIAN CTR. FOR CHILDREN
FACILITY NUMBER: 191223032
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/01/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/02/2024
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision (a)The licensee shall provide care and supervision ... 1. No child(ren) shall be left without the supervision of a teacher at any time. This requirement is not met evidenced by:
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Per Director she will conduct a meeting with the satff members regarding supervision and will submit agenda to the LPA by POC date .
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Child was left unattended inside of the vehicle(van) after the field trip.
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CCR
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/14/2024 and conducted by Evaluator Shushanik Safaryan
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240614101924

FACILITY NAME:LA CRESCENTA PRESBYTERIAN CTR. FOR CHILDRENFACILITY NUMBER:
191223032
ADMINISTRATOR:CHAMBERS, PATRICIAFACILITY TYPE:
840
ADDRESS:2902 MONTROSE AVENUETELEPHONE:
(818) 249-8124
CITY:LA CRESCENTASTATE: CAZIP CODE:
91214
CAPACITY:60CENSUS: 31DATE:
08/01/2024
UNANNOUNCEDTIME BEGAN:
10:34 AM
MET WITH:Patricia Chambers TIME COMPLETED:
01:30 PM
ALLEGATION(S):
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2
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9
Unqualified staff are providing care to day care children without supervision.
INVESTIGATION FINDINGS:
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On 08/01/24 , at 09:30 am Licensing Program Analysts (LPAs ) Shushanik Safaryan and Crystal Green conducted an unannounced visit regarding to deliver findings for complaint received by the Department. During the visit , LPA met with Facility Representative , Patricia Chambers , to whom the purpose of the visit was explained. Facility Representative guided LPA on the tour of the facility . This is the School Age program that operates from 07:00 am to 06:00 pm and consists of 3 classrooms . During the inspection LPAs observed 31 children with 4 staff members.
Allegations: Unqualified staff are providing care to day care children without supervision .

During the investigation , LPA interviewed Director , seven staff members , seven children , two parents , reviewed 5 staff files . Based on the information obtained , each class have a teacher assistant . During the interviews children disclose that there is always teacher with the helper, or someone comes from the office .
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 33-CC-20240614101924
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: LA CRESCENTA PRESBYTERIAN CTR. FOR CHILDREN
FACILITY NUMBER: 191223032
VISIT DATE: 08/01/2024
NARRATIVE
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Based on the staff interviews teacher assistant does not supervise children without qualified teacher ,if additional help needed staff calls the office .Parents disclose there is always a teacher with the helper. This agency has investigated the complaint alleging : Unqualified staff are providing care to day care children without supervision .Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. No citations issued at this time .

Exit interview conducted with Facility Representative , Patricia Chambers. The Notice of site visit , report and Appeal Rights were explained and provided to Facility Representative on 08/01/2024.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.

Page 2 of 2
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024
LIC9099 (FAS) - (06/04)
Page: 7 of 7