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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191232208
Report Date: 12/19/2025
Date Signed: 12/19/2025 10:35:37 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/27/2025 and conducted by Evaluator Shushanik Safaryan
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20251027152737
FACILITY NAME:ROBBIN'S NEST PRESCHOOLFACILITY NUMBER:
191232208
ADMINISTRATOR:ROSALINA LUKBANFACILITY TYPE:
850
ADDRESS:2912 & 2920 HONOLULU AVE.TELEPHONE:
(818) 248-7324
CITY:LA CRESCENTASTATE: CAZIP CODE:
91214
CAPACITY:115CENSUS: 54DATE:
12/19/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Rosalina LukbanTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff placed diaper on child in care without parent consent.
Staff put the child’s personal items into the trash bag.
INVESTIGATION FINDINGS:
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On 12/19/2025, at 9:00 am, Licensing Program Analyst(LPA) Shushanik Safaryan conducted an unannounced follow up visit to conclude complaint investigation received by the Department.

During this visit , LPA met with Facility Representative Rosalina Lukban to whom the purpose of the visit was explained. Facility Representative guided LPA on the tour of the facility. During the tour , LPA observed 54 children with 8 staff members.

The Department received a complaint alleging that staff placed a diaper on a child#1 (C1) without parent consent ,and staff placed child`s personal items into the trash bag. The complaint was submitted with the assistance of a translator.

Allegation : Staff placed a diaper on child in care without parent consent.

Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
Control Number 33-CC-20251027152737
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ROBBIN'S NEST PRESCHOOL
FACILITY NUMBER: 191232208
VISIT DATE: 12/19/2025
NARRATIVE
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The Reporting Party(RP) stated C1 was fully potty trained when incident occurred and does not require a diaper. RP also reported that C1 understands limited English and may have agreed with Staff #4(S4) without fully understanding the request. LPA was unable to interview C1.

LPA conducted interviews with the Facility Representative (FR) Rosalina Lukban and a staff member S4. FR stated she was not aware of the incident until pick up time. FR explained that since C1 attends part time and C1`s assigned teacher was not present at the time,C1 was temporarily placed S4`s classroom.

S4 stated that C1 was offered the opportunity to use the potty chair , however, C1 appeared shy and began crying. S4 reported that because C1 is still learning English, S4 pointed to a pull up and to the restroom to determine what C1 needed. According to S4, C1 pointed to the pull-up and verbally said “yes”.
S4 acknowledged that parent consent was not obtained prior to placing the pull up on C1 and FR was unaware of the decision until parent arrived for pick up.

Complaint alleged: Staff placed the child`s personal items into a trash bag.

Reporting Party (RP) stated the child#1(C1) became upset and threw a toy, and the Director proceeded to place the child`s blanket and backpack into the trash bag.

LPA conducted interviews with the Director and multiple staff members. During the interview , Director reported she was called to the classroom to assist in helping Child1(C1) calm down. According to the Director , C1 was upset and throwing toys into the trash can, which was confirmed by Staff 1(S1). The Director stated that C1 was then brought to the office area to calm down and to contact parents. Per Director`s statements C1`s behavior continued in the office, which was confirmed by Staff 6(S6).The Director stated that because C1 understands limited English, they attempted to demonstrate that placing toy in the trash is not appropriate by placing C1`s blanket into a white trash bag and stating how it feels . The Director stated their intent was not to humiliate C1, but to show how it feels when personal belongings are placed in the trash. The Director also reported that the blanket was placed into a clean white trash bag that is typically used to store children`s belonging prior sending it home on Fridays. This was confirmed by additional staff members. LPA also observed several white trash bags in the facility labeled with children`s names and containing children`s bedding.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 8
Control Number 33-CC-20251027152737
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ROBBIN'S NEST PRESCHOOL
FACILITY NUMBER: 191232208
VISIT DATE: 12/19/2025
NARRATIVE
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Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 , Chapter 1 ), are being cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director Rosalina Lukban on 12/19/2025. Copy of this report and appeal rights were provided.



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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 8
Control Number 33-CC-20251027152737
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ROBBIN'S NEST PRESCHOOL
FACILITY NUMBER: 191232208
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/02/2026
Section Cited
CCR
101223(a)(3)
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101223Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights: (3)To be free... from .. infliction of pain, humiliation, ..., threat, mental abuse or other actions... .This requirements is not met evidenced by:

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Facility Representative states meeting will be provided with the staff memebrs to go over children`s personal rights, watch the videos on the website regarding children`s personal rights. Discuss how to handle children with chalenging behaviors and procedures.
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Child#1 belongigngs ( bedding) was placed into the trash bag, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/27/2025 and conducted by Evaluator Shushanik Safaryan
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20251027152737

FACILITY NAME:ROBBIN'S NEST PRESCHOOLFACILITY NUMBER:
191232208
ADMINISTRATOR:ROSALINA LUKBANFACILITY TYPE:
850
ADDRESS:2912 & 2920 HONOLULU AVE.TELEPHONE:
(818) 248-7324
CITY:LA CRESCENTASTATE: CAZIP CODE:
91214
CAPACITY:115CENSUS: 54DATE:
12/19/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Rosalina LukbanTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
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9
Staff hit child in care.
INVESTIGATION FINDINGS:
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On 12/19/2025, at 9:00 am, Licensing Program Analyst(LPA) Shushanik Safaryan conducted an unannounced follow up visit to conclude complaint investigation received by the Department.

During this visit , LPA met with Facility Representative Rosalina Lukban to whom the purpose of the visit was explained. Facility Representative guided LPA on the tour of the facility. During the tour , LPA observed 54 children with 8 staff members.

Allegation states : Staff hit child in care.

Per Rp statements staff hit the child on the mouth during the nap time because C1 was making noises. LPA was unable to interview Child#1(C1).

Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 8
Control Number 33-CC-20251027152737
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ROBBIN'S NEST PRESCHOOL
FACILITY NUMBER: 191232208
VISIT DATE: 12/19/2025
NARRATIVE
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During the investigation , LPA interviewed Director, staff members, children and parents.

Per Staff#2(S2) they were supervising napping children when C1 observed putting his hands into his mouths. Per Staff#3(S3) statements they observed C1 putting their hands into their mouth during the nap time. Per S2 they gently removed child`s hand from his mouths to avoid C1 from getting sick.
No disclosures were made by parents, staff members or children to support allegations above.

Based on the investigation , although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director Rosalina Lukban on 12/19/2025. Copy of report and appeal rights were provided.

Page 2 of 2
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 8