191232208-1-7-2026-33-CC-BVON-DQPM5D-20260126081808

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191232208
Report Date: 01/07/2026
Date Signed: 01/07/2026 10:36:29 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/27/2025 and conducted by Evaluator Shushanik Safaryan

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20251027152737

FACILITY NAME:	ROBBIN'S NEST PRESCHOOL		FACILITY NUMBER:	191232208
ADMINISTRATOR:	ROSALINA LUKBAN		FACILITY TYPE:	850
ADDRESS:	2912 & 2920 HONOLULU AVE.		TELEPHONE:	(818) 248-7324
CITY:	LA CRESCENTA	STATE: CA	ZIP CODE:	91214
CAPACITY:	115	CENSUS: 53	DATE:	01/07/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Rosalina Lukban		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff singled out a child, making them push against the wall.

INVESTIGATION FINDINGS:

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On 01/07/2026, at 9:00 am, Licensing Program Analyst(LPA) Shushanik Safaryan conducted an unannounced follow up visit to conclude complaint investigation received by the Department.

During this visit ,LPA met with Facility Representative Rosalina Lukban to whom the purpose of the visit was explained. Facility Representative guided LPA on the tour of the facility. During the tour , LPA observed 53 children with 9 staff members.

Allegations : Staff singled out a child, making them push against the wall.

Per Reporting Party (RP) statements, staff instructed Child 1(C1)to push against the wall while other children were instructed to sit on the carpet facing other way.
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Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20251027152737

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ROBBIN'S NEST PRESCHOOL	FACILITY NUMBER: 191232208
	VISIT DATE: 01/07/2026

NARRATIVE

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According to RP , C1 was the only one required to complete the activity and did not want to do it and despite verbally saying “no” they were required to continue. Additionally, RP reported , per C1 statements this was not an isolated occurrence and “push the wall” had been used repeatedly on multiple occasions.

During the investigation, LPA interviewed staff members, and children.

LPA could not interview C1, but according to the report provided by Glendale Police Department( GPD) , during the initial and forensic interviews C1 stated they had to push the wall and C1 was able to demonstrate by placing both hands on the wall.

During the interview, Staff 1 (S1) stated “push the wall “ was offered and demonstrated to the children in S1`s classroom during the group time as a safe option when they are angry. The Licensing Program Analyst (LPA ) conducted interviews with multiple children from the S1`s classroom. Based on the children`s statements , they were not aware of the “push the wall” option , even when it was demonstrated to them by placing hands against the wall.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 , Chapter 1 ), are being cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director Rosalina Lukban on 01/07/2026. Copy of this report ,deficiency page and appeal rights were provided.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20251027152737

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ROBBIN'S NEST PRESCHOOL	FACILITY NUMBER: 191232208
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/07/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 01/14/2026 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	101223 Personal Rights(a)The licensee shall ensure that each child is accorded...personal rights:(3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, ...coercion, threat, mental abuse or other actions of a punitive nature...This requirement was not met evidenced by:	1 2 3 4 5 6 7	Facility Representative states meeting will be provided with the staff memebrs to go over children`s personal rights, watch the videos on the website regarding children`s personal rights. Discuss how to handle children with chalenging behaviors and procedures.
	8 9 10 11 12 13 14	Staff singled out a child, making them push against the wall. LPA interviewed multiple children from the same class, no one new regarding push the wall option. Per C1 statements, ony they had to push the wall even though they did not want to do it.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026

LIC9099 (FAS) - (06/04)

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