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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191290477
Report Date: 09/03/2025
Date Signed: 09/03/2025 02:28:41 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/26/2025 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250826085429
FACILITY NAME:WASHINGTON CHILDRENS CENTERFACILITY NUMBER:
191290477
ADMINISTRATOR:PAULA LAMARFACILITY TYPE:
850
ADDRESS:2207 WEST WINONATELEPHONE:
(818) 558-5545
CITY:BURBANKSTATE: CAZIP CODE:
91504
CAPACITY:24CENSUS: 5DATE:
09/03/2025
UNANNOUNCEDTIME BEGAN:
10:24 AM
MET WITH:Laura FlosiTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Allegation 1 - Licensee does not ensure facility has a director or qualified substitute on the premises during operation hours
INVESTIGATION FINDINGS:
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On 9/3/2025, Licensing Program Analyst (LPA) Suzette Ornelas made an unannounced visit for the purpose of conducting an initial investigation regarding the above allegation. Upon arrival, LPA was greeted and let into the facility by Facility Representative, Sarah Gourian (Temporary Director, Laura Flosi arrived at a later time) to whom the reason for the inspection was announced. LPA toured the facility and observed 5 daycare children and 3 staff.

Throughout the course of the investigation, LPA Ornelas made observations, reviewed documents and conducted interviews with staff.

-Pertaining to the allegations that -Licensee does not ensure facility has a director or qualified substitute on the premises during operation hours
According to the reporting party (RP), childcare center does not have an active director in charge of operations for the program.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20250826085429
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: WASHINGTON CHILDRENS CENTER
FACILITY NUMBER: 191290477
VISIT DATE: 09/03/2025
NARRATIVE
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According to Staff interviewed during the course of the investigation, there have been multiple directors assigned since the last individual that the department has on file. Staff further stated that Temporary Director is available as needed but there is no Director present at all times.

During todays visit, LPA Ornelas was able to confirm that an updated Director packet has not been submitted to the department. Per staff interviewed, facility is in the process of hiring a permanent Director.

Based on the information obtained through observations and interviews, the allegation is substantiated. A substantiated finding means that the complaint is substantiated and the allegation is valid because the preponderance of the evidence standard has been met.

1 Type B deficiency is being cited on the attached LIC9099-D.



A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Temporary Director, Laura Flosi.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 58-CC-20250826085429
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: WASHINGTON CHILDRENS CENTER
FACILITY NUMBER: 191290477
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/03/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/31/2025
Section Cited
CCR
101215.1(b)
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101215.1 Child Care Center Directors Qualifications and Duties
(b) All child care centers shall have a director.
This requirement is not met a evidence by:
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Current assigned Director agrees to submit a Temporary Director Packet to the El Segundo Regional Office while the hiring process for a permanent Director is underway. Once a permanent Director is hired, a new Director packet will be submitted.
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Based on interviews and obsrvations the licensee did not comply with the section cited above in that the facility has not submitted a Director packet to the Department/there is no director which poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3