The investigation consisted of the following: Administrator and S1 were interviewed on 4/22/21. Administrator provided Resident #1's (R1) admission agreement and recent rent invoices. A virtual tour was conducted during visit and R1 was interviewed.

Allegation: Facility is not kept clean, dirty carpet. It’s alleged R1’s room has dirty carpet. Virtual tour conducted did not corroborate the allegation. R1 was interviewed and stated it seemed old. Carpet is a dark brown color and did not seem visibly dirty or stained. R1 was offered another room and will be moving to another room with brand new floors. Based on the information obtained, the allegation is unsubstantiated.

Allegation: Facility staff threatened to evict resident. Allegedly R1 has been threatened with eviction. Staff interviewed deny the allegation. Staff indicated that R1 was recently given an invoice with the past due balances due for the past 3 months. R1 indicated he/she was not threatened but told that if the balances are not paid it can lead to an eviction. R1 confirmed he/she has not paid the full rent for the past 3 months. Title 22 Regulations and the facility admission agreement indicate residents can be evicted for nonpayment of basic services. Based on the information obtained, the allegation is Unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Regarding the allegation: Facility is in disrepair, broken phone jack. Based on interviews conducted with resident and staff on 4/22/21 and 4/28/21, the following was revealed: the resident in question never previously had a telephone and/or phone service connected to the phone line in room 62 so it could not be clearly determined whether or not the phone jack would work properly and/or it could not be determined if the phone jack in question was powerful enough for internet usage. During the virtual visit on April 28,2021, staff was requested to connect a phone to the jack in room 62 to confirm that it was working, however staff was unable to because the phone line had never been connected nor a phone number issued to that particular line. After review of the admission agreement, phone service is addressed and the agreement states in part, “A private telephone may be installed at the Resident’s expense, providing existing connections are utilized.” Additionally, the residents have access to a working telephone at the facility if needed. The facility made arrangements for R1 to voluntarily move to a different room that receives internet access. Since Title 22 regulations don’t specifically address internet access for residents and the resident in question confirmed their voluntary move to another room, the allegation is unsubstantiated.