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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191290706
Report Date: 06/20/2024
Date Signed: 06/21/2024 05:20:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/11/2024 and conducted by Evaluator Leizl De La Cerra
COMPLAINT CONTROL NUMBER: 31-AS-20240611131853
FACILITY NAME:HAMILTON HOUSEFACILITY NUMBER:
191290706
ADMINISTRATOR:MANNIE GEORGEFACILITY TYPE:
735
ADDRESS:739 W. GLENOAKS BLVD.TELEPHONE:
(818) 502-9188
CITY:GLENDALESTATE: CAZIP CODE:
91202
CAPACITY:11CENSUS: 6DATE:
06/20/2024
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Manny GeorgeTIME COMPLETED:
05:15 PM
ALLEGATION(S):
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Staff accessed resident’s private banking information without consent.

Staff threatened resident.
INVESTIGATION FINDINGS:
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Licensing Program Analysts LPA Leizl de la Cerra and LPA Rosaura Valenzuela conducted an unannounced visit for the above noted allegations. LPA met with Facility Administrator Manny George and explained the reason for the visit.
It was reported that staff accessed resident’s private banking information without consent. To investigate this allegation on 6/20/2024, LPAs de la Cerra and LPA Valenzuela conducted file review, between 10:00am and 11:00am, before entering the facility. Between 11:00am and 12:45pm, resident interviews were initiated. Interviews revealed that Resident #1 (R1) provided their monthly banking account statement to Staff #1 (S1) back in 2023. Between 12:45pm to 1:15pm staff was interviewed. Interviews revealed that R1 owes the facility $3,800.00 and that R1 is not paying their share of cost. Between 1:15pm to 2:15pm facility records were reviewed and confirmed what staff told LPA. Based on interviews and record reviews there is not sufficient information to support this allegation. Therefore, this allegation is UNSUBSTANTIATED at this time. (CONTINUED to LIC 9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Leizl De La Cerra
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20240611131853
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: HAMILTON HOUSE
FACILITY NUMBER: 191290706
VISIT DATE: 06/20/2024
NARRATIVE
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It was reported that staff threatened resident. To investigate this allegation on 6/20/24 LPAs de la Cerra and LPA Valenzuela conducted resident interview, between 11:00am to 12:45pm. Interviews revealed that Resident #1 (R1) was called in by the facility representative (FR) for a virtual zoom meeting on June 4, 2024. R1 stated that FR threatened R1 of eviction during the virtual zoom meeting, if R1 can’t pay the remaining rent balance. Furthermore, the zoom meeting conducted by FR with R1 served as a reminder to R1 to improve their financial situation. Moreover, interviews reveal that FR conducted zoom virtual meeting with R1 to propose a payment plan.

Based on interviews there is not sufficient information to support the allegation therefore allegation is deemed UNSUBSTANTIATED at this time.

No health and safety issues were observed at this time, Exit interview conducted. A copy of the report will be emailed.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Leizl De La Cerra
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2