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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191500097
Report Date: 11/18/2025
Date Signed: 11/18/2025 12:37:03 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2025 and conducted by Evaluator Elizabeth Irra
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250317150927
FACILITY NAME:BECKFORD WAY HOMEFACILITY NUMBER:
191500097
ADMINISTRATOR:NICOLAS, ROSARIO G.FACILITY TYPE:
735
ADDRESS:1224 BECKFORD WAYTELEPHONE:
(909) 621-2543
CITY:POMONASTATE: CAZIP CODE:
91767
CAPACITY:6CENSUS: 6DATE:
11/18/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Rosario NicolasTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Personal Rights: Facility failed to seek timely medical care.

Personal Rights: Facility retained a resident with a prohibited health condition.

Personal Rights: Facility did not report residents change in condition.

Personal Rights: Administrator not present a sufficient amount of time to provide adequate management of the facility.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Elizabeth Irra conducted a subsequent visit to deliver findings for the above allegations. LPA met with Rosario Nicolas and discussed the purpose of today’s visit.

On 03/18/25, Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced Health & Safety check visit on regarding the above allegations. During this visit, LPA Ramirez toured facility and obtained copies of Client#1 (C1) Unusual Incident Report (LIC 624), consumer notes on C1, Medication Administration Record for C1, Individual Program Plan (IPP) for C1, and other pertinent documents related to this investigation. LPA Ramirez did not observe any immediate health and safety violations during tour.

Refer to LIC 9099C for the continuation of this report.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Elizabeth Irra
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 28-AS-20250317150927
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: BECKFORD WAY HOME
FACILITY NUMBER: 191500097
VISIT DATE: 11/18/2025
NARRATIVE
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During the course of this investigation, Edward Hector (Department of Social Services Community Care Licensing Investigation Branch) obtained medical records from various health care agencies and interviewed Staff #1 (S-1) and Staff #2 (S-2). C-1 was unable to be interviewed as C-1 is non-verbal. Additionally, San Gabriel Pomona Regional Center also issued a Corrective Action Plan (CAP) on 03/13/25 for the above allegations. Per Facility Administrator, San Gabriel Pomona Regional Center has cleared the CAP as the Facility Administrator has complied with the CAP requirements. Facility Administrator provided a copy of the CAP clearance letter dated 09/03/25.

Allegation: Facility failed to seek timely medical care. It has been alleged that staff did not seek timely medical care for C-1’s. Per medical records obtained (by Investigator Hector) from various health care agencies, C-1 sustained an ankle fracture and received medical treatment (on 11/19/24) which included bandages of C-1’s ankle. C-1 bandages were not taken off and the skin was not checked for the period of 11/19/24 to 12/19/24. When the bandages were removed, C-1 was discovered to have a non-pressure decubitus ulcer. Facility staff first discovered C-1’s wound on 12/19/2024, and described the wound as being able to see C-1’s "tendon”(Stage 4 / Unstageable). The Facility Administrator admitted to not seeing C-1’s wound when the staff first discovered the wound. Facility staff and Facility Administrator requested C-1 to receive home health services, but it was not approved until 01/10/25. Medical records and interviews corroborate this allegation.

Allegation: Facility retained a resident with a prohibited health condition. It has been alleged that C-1 was retained at this facility with a prohibited health condition. The facility staff first discovered C-1’s wound on 12/19/24, and described the wound as being able to see the C-1’s "tendon”(Stage 4 / Unstageable). The Facility Administrator admitted to not seeing C-1’s wound when the staff first discovered the wound nor did the Facility Administrator request a waiver to retain C-1 at this facility with a prohibited condition. The Facility Administrator indicated that if the Facility Administrator would have seen the wound, the Facility Administrator would have sent C-1 to a Skilled Nursing Facility. Medical records and interviews corroborate this allegation.

Allegation: Facility did not report residents change in condition. It has alleged that facility staff did not report C-1’s change in condition. Facility Administrator admitted to not reporting C-1’s change in condition. Facility Administrator admission to not reporting C-1’s change in condition corroborates this allegation.

Refer to LIC 9099C for the continuation of this report.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Elizabeth Irra
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 28-AS-20250317150927
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: BECKFORD WAY HOME
FACILITY NUMBER: 191500097
VISIT DATE: 11/18/2025
NARRATIVE
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Allegation: Administrator not present a sufficient amount of time to provide adequate management of the facility. It has been alleged that the Facility Administrator is not present a sufficient amount of time to provide adequate management of the facility. San Gabriel Pomona Regional Center issued a Corrective Action Plan (CAP) on 03/17/25 for this allegation. Per CAP report, the Facility Administrator reported that they are present at this facility “14 hours per week and handles most matters away from the facility such as making appointments and other areas of needed follow up”. LPA reviewed this information with the Facility Administrator and the Facility Administrator is in agreement with the CAP findings and will be complying with the CAP. Facility Administrator’s agreement corroborates this allegation.

This case may be referred to CCLD’s Legal Division. Such referral may result in the filing of administrative action before the Office of Administrative Law.

Deficiency cited. Refer to LIC 9099D. Due to the seriousness of C-1’s injuries, an immediate Civil Penalty of $500.00 is being issued during today’s visit.

Based on record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

An exit interview was conducted. A copy of this report and appeals rights were provided to Rosario Nicolas.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Elizabeth Irra
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 28-AS-20250317150927
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: BECKFORD WAY HOME
FACILITY NUMBER: 191500097
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/19/2025
Section Cited
CCR
80072(a)(9)
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Personal Rights: 80072 (a)(9): (a) Except for children's residential facilities, each client shall have personal rights which include, but are not limited to, the following: (9) To receive or reject medical care, or health-related services, except for minors and other clients for whom a guardian, conservator, or
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Administrator to review this section of this regulation and provide a staff training. Administrator to submit proof of training (sign-in sheet with staff signatures, date of training, duration of training and curriculum used for training) to LPA Irra by POC due date. CIVIL PENALTY APPLIED.
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other legal authority has been appointed.

This standard is not met as evidence by: Facility staff did not get timely medical attention for C-1 who sustained an ankle fracture, and it developed into a Stage 4 wound.
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Type A
11/19/2025
Section Cited
CCR
80091(a)(4)
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Prohibited Health Conditions: 80091(a)(4): In adult CCFs clients who require health services or have a health condition including, but not limited to, those specified below shall not be admitted or retained (4) Stage 3 and 4 dermal ulcers.
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Administrator to review this section of this regulation and provide a staff training. Administrator to submit proof of training (sign-in sheet with staff signatures, date of training, duration of training and curriculum used for training) to LPA Irra by POC due date.
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This standard is not met as evidence by: C-1 sustained an ankle fracture which developed into a Stage 4 wound.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Elizabeth Irra
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 28-AS-20250317150927
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: BECKFORD WAY HOME
FACILITY NUMBER: 191500097
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/19/2025
Section Cited
CCR
80065(a)
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Personnel Requirement: 80065 (a) Facility personnel shall be competent to provide the services necessary to meet individual client needs and shall, at all times, be employed in numbers necessary to meet such needs.
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Administrator to review this section of this regulation and provide a staff training. Administrator to submit proof of training (sign-in sheet with staff signatures, date of training, duration of training and curriculum used for training) to LPA Irra by POC due date.
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This standard is not met as evidenced by: Facility Administrator admitted to not reporting C-1’s change in condition.
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Type B
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Section Cited
CCR
85064(e)
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Administrator Qualifications and Duties: 85064 (e) The administrator shall be on the premises the number of hours necessary to manage and administer the facility in compliance with applicable law and regulation.
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Administrator to review this section of this regulation and provide a written statement as to how the Administrator will comply with this regulation.
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This standard is not met as evidenced by: Facility Administrator admitted to being at this facility “14 hours per week” and not 20 hours per week as required by the Regional Center under Title 17 regulations.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Elizabeth Irra
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5