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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191500168
Report Date: 02/27/2026
Date Signed: 02/27/2026 03:56:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2025 and conducted by Evaluator Lilli Babcock
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20251205160422
FACILITY NAME:MAGNOLIAFACILITY NUMBER:
191500168
ADMINISTRATOR:CARMEN SANTANAFACILITY TYPE:
850
ADDRESS:11700 PILGRIM WAYTELEPHONE:
(562) 699-1500
CITY:WHITTIERSTATE: CAZIP CODE:
90601
CAPACITY:40CENSUS: 0DATE:
02/27/2026
UNANNOUNCEDTIME BEGAN:
03:05 PM
MET WITH:Education Coordinator, Araceli BrionTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Lack of Supervision
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to deliver findings on the above allegation. LPA met with Education Coordinator, Araceli Brion, to whom the reason for the visit was explained. Education Coordinator guided LPA on a tour of the facility. There were no children present during the visit due to a Professional Development Day.

During this investigation LPA Babcock conducted interviews with Education Coordinator, Behavioral Consultant, two classroom staff, five parents, and one child in care. LPA also obtained several documents related to complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500), staff timesheets for two staff that work in Room 02 for the period of 12/1/25-12/12/25, sign in/out sheets for children in Room 02 for 12/3/25, copies of incident reports for Child #1 and Child #2 and documents in file for Child #3.
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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20251205160422
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MAGNOLIA
FACILITY NUMBER: 191500168
VISIT DATE: 02/27/2026
NARRATIVE
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Allegation: Lack of Supervision

According to the allegation, Child #1 (C1) was bitten by Child #3 (C3) twice, once on the arm and once on the ear. The complaint states the second bite on the ear was due to lack of supervision, and the facility did not take adequate steps to prevent further incidents from occurring once the facility was aware C3 had behavioral issues.

During interviews conducted, staff disclosed that C3 has exhibited several behavior issues such as pushing, shoving, kicking, and biting since the beginning of the school year in August 2025. Staff #2 stated “It puts us in a tough position because we have to watch C3 and the other kids”.

According to interviews with staff and review of incident reports and children's files, C3 bit children on 3 occasions and attempted to bite another child. C1 was bitten on 9/10/25, Child #2 (C2) was bitten on 10/3/25, bite attempt of Child #4 (C4) on 12/2/25, and C1 was bitten a second time by C3 on 12/3/25.

Records reviewed revealed the following timeline:

After the 1st incident of biting on 9/10/25, the incident report states the follow-up plan to be, “Encourage children to use words during conflict with peers”.

During home visit on 9/11/25, Staff #2 case notes state "parent indicated that she would like for C3 to receive help with their behavior. Teacher informed parent that “we can refer C3 to receive the help."

On 9/15/25, Staff #2 submitted a request for a Mental Health Referral for C3.
Referral states behaviors observed were hitting, biting, stomping, pinching, punching, pushing, vocal outbursts, throwing items, refusal to participate, eloping, avoidance of social interactions, difficulty transitioning, extreme overreaction.

On 10/3/25, C3 bit C2 on their back while on carpet area. Follow up plan on incident report given to parent

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20251205160422
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MAGNOLIA
FACILITY NUMBER: 191500168
VISIT DATE: 02/27/2026
NARRATIVE
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states, "Talk to children about not biting friends, using words when we want something." Continue working with children for appropriate peer interaction. Injury prevention plan on Incident Report states, "Using redirecting skills". "Follow up with behavior consultant".

During interview with Education Coordinator, after the second bite, there was a schedule where an aide was present in Class 02 the first 1/2 hour of the day and last ½ hour of the day to help with managing the behaviors of C3. Education Coordinator stated, “we tried implementing more visuals for C3 and put up posters of feelings so if C3 couldn't say it, C3 could point to it. So we were using a lot of visual support for C3.”

On 10/8/25 a behavioral consultant observed Child #3 in the classroom. During the visit, behavior consultant was able to prevent an attempted bite to another child. During interviews, behavior consultant stated they provided facility with a social story for biting behavior.

On 12/3/25, According to staff interviews, C1 was standing on a step stool and washing hands at the sink. Staff #1 was supervising C3 and having C3 assist with setting up the cots for nap time. Staff #2 was sitting on the carpet supervising the remaining 14 children and sending two children at a time to wash their hands. Staff stated C3 slipped away and bit C1 on the ear. Both staff in the room stated they did not see the incident occur and only realized the bite had occurred when they heard C1 scream and hold their ear. Staff asked C1 what had happened and C1 said C3 had bit them on the ear. Follow-up plan on incident report given to parent states, "continue to talk to children to be safe" and "Teachers will continue to use modeling, redirecting, and socio emotional teaching strategies to support peer interactions. Injury prevention plan states, "working with behavioral consultant"

On 12/5/25 a 1:1 shadow began working with C3 for 4 hours daily, from 8:30 am - 12:30 pm.

LPA asked who will supervise C3 for the remainder of the time at the facility. Education Coordinator stated C3 now leaves for speech two days a week at 12:30 pm and the other three days C3 will be napping during that time. Staff #2 stated during interviews that C3 does not always nap.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20251205160422
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MAGNOLIA
FACILITY NUMBER: 191500168
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/27/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/27/2026
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision (a)...(1) No child(ren) shall be left without the supervision of a teacher at any time...Supervision shall include visual observation.
This requirement was not met as evidenced by:
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Ed Coordinator states facility will develop and submit a written biting plan to ensure children who are prone to biting will be constantly visually supervised and to ensure they do not bite other children in care.
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Based on interviews, the licensee did not comply with the section cited above as a child bit another child without any staff visually supervising which poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20251205160422
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MAGNOLIA
FACILITY NUMBER: 191500168
VISIT DATE: 02/27/2026
NARRATIVE
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During interviews when LPA asked staff if they were able to keep children safe from the behaviors of C3, Staff #2 stated, “not when it happened”. Education Coordinator stated, “We thought we could but C3 is faster than the staff. It feels like you have to be one step ahead”.

Two of five parents interviewed by LPA stated they were not happy with the care and supervision provided to their children because their children were hurt by C3 and felt the facility was not doing enough to prevent injuries from occurring with C3.

LPA reviewed staff time sheets and parent sign in/out sheets. Although the facility was in teacher/child ratio during the incident on 12/3/25, all staff interviewed stated they were aware C3 had bitten or attempted to bite children three times prior to the incident on 12/3/25 and that no staff observed the incident occur on 12/3/25, and staff only knew C1 had been bitten when C1 began crying.

Based on LPAs interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, are being cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days.


Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Education Coordinator, Araceli Brion.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026
LIC9099 (FAS) - (06/04)
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