191500469-11-6-2025-33-CC-ACHO-DNRVPC-20251125153631

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191500469
Report Date: 09/17/2025
Date Signed: 11/06/2025 09:05:13 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2025 and conducted by Evaluator Kruz Long

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20250829081647

FACILITY NAME:	MARYVALE DAY CARE CENTER		FACILITY NUMBER:	191500469
ADMINISTRATOR:	MARCELA TORRES		FACILITY TYPE:	850
ADDRESS:	7600 EAST GRAVES AVENUE		TELEPHONE:	(626) 280-6510
CITY:	ROSEMEAD	STATE: CA	ZIP CODE:	91770
CAPACITY:	80	CENSUS: 42	DATE:	09/17/2025
		UNANNOUNCED	TIME BEGAN:	11:45 AM
MET WITH:	Stephanie Garcia, Senior Program Director of EC		TIME COMPLETED:	02:20 PM

ALLEGATION(S):

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Day care child sustained an unexplained injury due to neglect/lack of supervision.

INVESTIGATION FINDINGS:

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This report originally dated 09/17/2025 has been amended. The report was amended on 11/06/2025 to reflect a change to the allegation, as well as additional information obtained regarding the complaint. The report has been amended accordingly, and all required signatures have been captured to reflect this change.

On 09/17/25, Licensing Program Analyst (LPA) Kruz Long conducted an unannounced complaint investigation for the above allegation. LPA met with Marcella Torres, Director and explained the purpose of the visit. There are currently 50 children enrolled. 42 Children and 12 Staff are present in 5 different classrooms during today's visit.

During the course of the investigation, LPA obtained copies of Staff statements, Children Roster, Sheriff’s Report, Hospital Report and interviewed Staff #1 (S1) to Staff #5 (S5), Child #1 (C1) to Child #3 (C3) in the office and interviewed Parent #1 (P1/Authorized Representative of C1) and Parent #2 (P2) to Parent #3 (P3). LPA also toured the Jelly Fish room with Staff #1.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Kruz Long
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20250829081647

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MARYVALE DAY CARE CENTER	FACILITY NUMBER: 191500469
	VISIT DATE: 09/17/2025

NARRATIVE

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Regarding the allegation: Day care child sustained an unexplained injury due to neglect/lack of supervision. Reporting Party (RP) alleged that C1 sustained injury to the lower extremity due to neglect/lack of supervision. According to staff and parent of C1, there were two incidents that occurred that day. The first incident happened on 8/26/25 where C1 smashed their finger at the day care. An incident report was provided to the parent of C1. A second incident happened on the same day which involved C1 falling. According to parent, an incident report wasn’t provided for the fall. Rather, they were verbally informed after parent contacted the day care to inquire about an injury observed on C1. Per interviews with S2, they witnessed the second incident where C1 fell back onto a bin and hurt their back. S2 performed a body check and did not observe any injuries to C1's back or lower extremity and therefore a report was not given to parent. Interview with S3, who was also present during the incident, did not recall the event. Interview with S4 indicated that they did not witness the falling incident but was present in the classroom. S4 acknowledge that on 8/26/25, C1 fell onto a bin and S4 comforted C1 who was crying. After comforting C1, C1 stopped crying and resumed playing. Interview with S5 indicated that they did not witness the incident but was told by C1 that they got hurt and pointed to the bin. Review of Staff's written statements are consistent with staff interviews. During an interview with C1, C1 was asked if they got hurt. C1 pointed to the mouth and leg and did not provide further information. Interviews with C2 and C3 did not provide corroborating information to support the allegation. Interview with P1/Authorized Representative revealed that on the day of the alleged incident (8/26/25), P1 notice blood on the underwear of C1. P1 brought C1 to the hospital and stated that the doctor found no signs of abuse, however, hospital staff recommended a forensic exam. According to the RP, parent opted not to follow through with the exam. Interviews with parent of C1 confirmed that they declined to follow through with the forensic exam. According to P1, responding officers stated that it didn’t look like any abuse happened. LPA obtained a copy of the Los Angeles County Sheriff’s Temple Station Incident History Report dated 10/24/25 which revealed that C1 did not appear to have a “severe injury” related to the incident. Interviews with P2 and P3 did not provide corroborating information to support the allegation. LPA also toured the classroom which the incident may have occurred and observed that the teacher/child ratio was met.

Based on the above, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is Unsubstantiated.

Exit interview conducted and a copy of this report and appeal rights provided to the Director. A Notice of Site visit was also provided and must be posted for 30 days.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Kruz Long
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025

LIC9099 (FAS) - (06/04)

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