Allegation - Facility failed to maintain resident's citizenship documents. It is alleged that the administrator was safeguarding R1’s citizenship document, and when asked, the administrator either lost or misplaced it. LPA interviewed the administrators, who both stated they did not recall R1 asking them to safeguard any documents. Both stated that R1 had requested it right before moving out; however, administrators informed R1 that they did not keep any documents of such in their office and that they do not have a safe as alleged. Administrators stated that they would have documented it on their safeguarding/valuable form if they kept it. Ten out of ten residents have not asked the administrators to keep anything for them. Residents stated they stored their belongings and valuables in their rooms.

Allegation - Staff does not respond to the resident’s call button in a timely manner. It is alleged that staff did not respond to a fall for up to 2 hours due to staff not available. Administrators stated that every room is equipped with pull cords by their bedside and in the bathrooms. When a resident pulls the cord, it alerts the front desk, and the receptionist will respond to the call. The receptionist will call for a staff to assist the resident right away. Caregivers have walkie-talkies that they carry throughout their shifts. Staff interviewed stated they respond to calls right away and do room checks at least every 2 hours. LPA interviewed ten residents, and all the residents stated that the staff assist them right away when they call for them.

Allegation - Facility is not providing adequate food service. It is alleged that staff is preventing residents from getting second helpings of food, no extra desserts, and causing residents to go hungry. Administrators and staff interviewed denied this allegation and stated that residents are given extra servings if they want. Staff stated that when residents want extra of something, they would inform the kitchen staff to get it for them. The menu lists the food items for the day. In addition, the facility has an alternative menu that residents can select from. Ten out of ten residents stated they are given additional servings if they want. However, many stated the portion amount is sufficient and do not request more.

Allegation - Facility is failing to coordinate and provide transportation for residents to their medical appointments. LPA interviewed the administrators and staff, who stated there is a Social Services Aide who assists residents with making their medical appointments and arranging transportation. Staff have not heard of residents’ medical appointments being cancelled last minute or that residents were not informed of their appointments. Residents who have upcoming appointments are given a slip indicating the appointment time and date. The staff will speak to residents directly a week before to remind them of the appointments and provide them with a slip, which states the transportation pick up date and time and the doctor’s contact information. Seven out of ten residents stated the facility assists with coordinating and transporting them to their medical appointments. Two of the residents arrange their own medical appointments and transportation, while one did not respond to this allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.