It is being alleged that staff did not return money to R1. During the investigation LPA Calderon toured the facility with S1 and noted no negative interactions between staff and residents. LPA Calderon noted S1 giving money to residents. LPA Calderon reviewed physician reports (dated 10/22/2025), needs and service plan (dated 10/08/2025), incident reports (dated 10/20/2025). LPA Calderon reviewed R1 records and R1 had health issues. Reviewed incident reports, R1 requested to be taken to the hospital for unknown reason and then refused to be transported to the hospital. Reviewed LIC405 (dated 02/01/2025 to 10/24/2025) indicates that starting balance was $2642.30 and ending balance was $8004.93. There are deductions and deposits in the account. R1 requested a copy of R1 account on 09/30/2025 ,10/20/2025 and 10/24/2025. S1 deny the allegation and states that R1 has access to R1 money. R1 indicates that R1 and S1 came to an agreement and R1 was given paperwork showing an account of R1 money. 10 out of 11 residents deny the allegation.

Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has not been met; therefore, the allegation of “staff is withholding the resident’s money” is found to be UNSUBSTANTIATED.

It is being alleged that staff did not keep the facility free of roaches. During the investigation LPA Calderon toured the facility with S1 and noted no negative interactions between staff and residents. LPA Calderon inspected common areas to include the dining room, commercial kitchen, male and female showers, bathrooms, laundry room and rooms #4, #10, #17, #21, #38. LPA Calderon did not see any insects or roaches. LPA Calderon reviewed the pest control reports (dated 08/01/2025 to 09/26/2025). Pest control reports suggest that facility has pest control spray weekly and spray residents’ rooms on an altering schedule for roaches. S1 indicates that there are roaches found and S1 has pest control spray weekly to control the insects. 2 out of 5 staff have seen roaches in the facility. 3 out of 5 staff indicate that they have not seen roaches in the facility, but they have seen pest control treat the facility weekly to address any roaches found. R1 indicates that R1 has seen roaches in the hallway, but R1 has seen pest control spray weekly including R1 room. 3 out of 11 residents indicate that they have seen roaches in the common areas and in their rooms. 8 out of 11 residents indicate they have not seen any roaches in the facility.

Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has not been met; therefore, the allegation of “staff did not keep the facility free of insects” is found to be UNSUBSTANTIATED.