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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191503832
Report Date: 08/15/2025
Date Signed: 08/15/2025 12:37:20 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2025 and conducted by Evaluator Staicy Perry
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250804114140
FACILITY NAME:MONTEREY PARK CHRISTIAN SCHOOLFACILITY NUMBER:
191503832
ADMINISTRATOR:SANDRA WONGFACILITY TYPE:
850
ADDRESS:1951 SOUTH GARFIELD AVETELEPHONE:
(323) 890-4545
CITY:MONTEREY PARKSTATE: CAZIP CODE:
91754
CAPACITY:96CENSUS: 26DATE:
08/15/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Sandra Wong, Director TIME COMPLETED:
12:55 PM
ALLEGATION(S):
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Personal Rights
INVESTIGATION FINDINGS:
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On Friday, August 15, 2025, Licensing Program Analyst (LPA) Staicy Perry conducted an unannounced complaint investigation visit to deliver findings regarding the above allegation. Upon arrival, LPA met with Director Sandra Wong. During the course of the investigation, LPA conducted staff, parents, and child interviews, and reviewed facility records including, but not limited to, the children’s roster, parent handbook, personnel reports, and other relevant documentation. Census was taken and LPA Perry observed 26 children in care.

According to the Reporting Party (RP), Staff #14 would “grab the children, shove, and tug the children.” Additionally, RP stated that in 2023, Staff #14 grabbed a child by the face and told the child they were “being naughty and disruptive.” RP also alleged that in 2024, Staff #14 shoved a child.

During staff interviews conducted, Staff #1 stated that they spoke to Staff #14 regarding a concern brought forward by a parent if they recall correctly, but the concern was that Staff #14 had placed hands
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20250804114140
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MONTEREY PARK CHRISTIAN SCHOOL
FACILITY NUMBER: 191503832
VISIT DATE: 08/15/2025
NARRATIVE
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on a child’s face to get their focused attention. Staff #1 reported that they communicated and addressed the issue immediately to Staff #14 that this behavior was not appropriate and should not occur, as it is not the correct method to get the child's focused attention. Staff #1 also stated that, to her recollection, no child has been dis-enrolled from the facility due to any staff member’s behavior. Staff #14 confirmed that hands were placed on a child’s face to redirect them but stated that it was never done in a harmful manner. Staff #14 stated that staff do at times touch children’s faces to clean their faces, wipe noses, or help them focus, and that their intent was redirection, not harm. Staff #14 further stated that the parent’s concern was not the reason the parent dis-enrolled their child from the facility, and that the parent had dis-enrolled for other personal reasons unrelated to this matter. Additionally, Staff #5 and Staff #6 stated they had heard about the situation but had never personally witnessed Staff #14 engage in such conduct. The remaining staff interviewed stated they had never seen Staff #14 or any other Staff member place hands on a child’s face, push, shove, or tug a child, nor had they heard of a parent dis-enrolling a child due to Staff #14’s or any other staff’s behavior.

No disclosures were made by parents during interviews pertaining to the above allegations.

No disclosures were made by children during interviews pertaining to the above allegations.

LPA Perry reviewed all relevant documentation, including staff records, confirming that all staff had current Mandated Reporter Training certification. During facility inspections, LPA Perry did not observe staff violating any child’s personal rights and observed staff redirecting children in a respectful manner and not in a manner that violates a child’s personal rights. LPA reviewed the facility’s Parent Handbook and did not observe any policy authorizing the placement of hands on a child’s face as a method of discipline or redirection. The handbook outlines acceptable methods of discipline and redirection. LPA reviewed with Director Sandra, California Code of Regulations, Title 22, Section 101223 Personal Rights as well as reporting requirements and director understood and acknowledged.

Based on observations, interviews, file reviews, and documentation, the preponderance of evidence standard has been met therefore the allegation that Staff #14 violated a child’s personal rights has been substantiated, which poses a potential risk to the health and safety of the children in care. California Code of Regulations, (Title 22, Division 12 & Chapter Number 1, article 6), is being cited on the attached LIC 9099D. A (one) Type B deficiency is being cited on the attached LIC 9099D in accordance with California Code of Regulations, Title 22, Section 101223 – Personal Rights.
An exit interview was conducted with Director Sandra Wong. Appeal rights were provided, and copies of the LIC 9099 and LIC 9099D were issued during this visit. A NOS (Notice of Site Visit) was provided to director.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20250804114140
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MONTEREY PARK CHRISTIAN SCHOOL
FACILITY NUMBER: 191503832
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/15/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/15/2025
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference....
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Per facility Director, staff #14 left to take another job. Per Director Wong a training will be conducted with all staff regarding personal rights and the well being of children/ peronal rights using CCLD videos on website. Documentation of the training will be submitted to LPA Perry by POC date.
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This requirement was not met as evidence by:
Staff #14 placed hands on children face to redirect the children which poses a potential risk to the health and safety of the children in care.
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Declarations will be submitted by all staff regarding what they learned.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3