191570991-7-24-2026-33-CC-BVON-DY7MUQ-20260923095531

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191570991
Report Date: 07/24/2026
Date Signed: 07/24/2026 03:18:38 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2026 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260624152731

FACILITY NAME:	MAOF CHILD CARE CENTER/PICO RIVERA		FACILITY NUMBER:	191570991
ADMINISTRATOR:	ELIZABETH RAMIREZ		FACILITY TYPE:	850
ADDRESS:	9125 BURKE ST.		TELEPHONE:	(562) 949-3189
CITY:	PICO RIVERA	STATE: CA	ZIP CODE:	90660
CAPACITY:	101	CENSUS: 59	DATE:	07/24/2026
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Maria Higadera, Early Ed Supervisor		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Staff do not provide adequate supervision to daycare children.
Staff are arguing in the presence of daycare children.

INVESTIGATION FINDINGS:

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An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 7/24/2026. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 6/24/26. LPA met with Facility Representative Maria Higareda to whom the purpose of the inspection was announced. Census was taken- Per facility representative there are 86 children enrolled.

Throughout the course of the investigation, interviews were conducted with staff and parents. LPA also reviewed and obtained copies of children’s rosters, personnel report and other documentation.

Per initial complaint report, the complainant reported that (1) Staff do not provide adequate supervision to daycare children as Staff # 1 often falls asleep when supervising nap time and children have been observed to be left unsupervised in the restroom- when staff # 1 is supposed to be supervising. (2) Staff are arguing in the presence of daycare children as Staff # 1 creates conflicts in the classroom with other staff in front of children. Complainant was not available for further questioning. -----pg 1 of 3----

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 33-CC-20260624152731

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MAOF CHILD CARE CENTER/PICO RIVERA	FACILITY NUMBER: 191570991
	VISIT DATE: 07/24/2026

NARRATIVE

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In regard to allegation (1) Staff do not provide adequate supervision to daycare children. Staff # 1-11 corroborated that during children’s nap time staff is to actively supervise children sleeping and make sure that they are safe. Staff # 1-11 corroborated that staff is not allowed to sleep during children’s nap time as they are supposed to be supervising the children.

7 out of 11 staff corroborated that they have observed staff # 1 fall asleep in the classroom for seconds and or intervals of 5 minutes during children’s nap time. During interview staff # 1 disclosed that they have fallen asleep in the classroom “maybe 10 minutes or so,” per staff # 1 they have also observed another staff member sleeping in the class. Staff disclosed that there has been times that staff # 1 falls asleep with their cell phone in their hand and the phone falls off their hands waking children up.

Staff interviews corroborated that they have never observed a child left unattended in the restroom as a staff member is always present in the restroom.

Regarding allegation # 2 staff are arguing in the presence of children. Staff interviews were conducted. 6 out 11 staff interviews corroborated that they have observed arguments in front of children. 3 out 11 staff corroborated that they have witnessed staff # 1 argue with staff # 2 in front of children. Staff # 1 and # 7 admitted that they have argued in front of children with Staff # 2.

Regarding allegation # 1 & # 2: 2 out 11 staff corroborated that they are aware that administration is aware of staff # 1 falling asleep in the classroom and of arguments happening in front of children- but the issue has not been addressed. Per Staff # 11- they were notified of staff # 1 sleeping in the classroom but they have not personally witnessed it when observing the classrooms.

LPA attempted interview with child # 1- no disclosures made.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 33-CC-20260624152731

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MAOF CHILD CARE CENTER/PICO RIVERA	FACILITY NUMBER: 191570991
	VISIT DATE: 07/24/2026

NARRATIVE

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LPA conducted interviews with parents. Parent interviews corroborated that they have not observed any inappropriate interactions between staff.

This agency has investigated the complaint alleging Staff do not provide adequate supervision to daycare children and Staff are arguing in the presence of daycare children. Based on LPA’s observations and interviews which were conducted and record reviews, the preponderance of the evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

Staff # 1 falling asleep in the classroom is not providing active supervision to children and unable to respond to a child’s need if they are sleeping. Additionally, staff arguing in front of children is a violating of the children’s personal rights- as they should be accorded dignity in their relationship with staff .

California Code of Regulations, (Title 22, Division 12 & Chapter 3 (FCC) (1 DCC) number) are being cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Facility Representative Maria Higadera.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 33-CC-20260624152731

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MAOF CHILD CARE CENTER/PICO RIVERA	FACILITY NUMBER: 191570991
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 07/24/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 08/17/2026 Section Cited CCR 101229(a)(1)	1 2 3 4 5 6 7	101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs.(1)No child(ren) shall be left without the supervision of a teacher at any time. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Per Facility Representative: They have adressed some of these situations- staff meeting will be held on 7/31 to discuss findings and concerns. Trainings and monitoring will continue. Mtng minutes,sign in sheet and written plan will be submitted to LPA by POC due date of 8/17/26.
	8 9 10 11 12 13 14	Based on interviews the facility did not comply with section cited above as 7 out of 11 staff disclosed staff # 1 falling asleep in the classroom and Staff # 1 admitted to falling asleep which is a potential risk for the health and safety risk for children in care	8 9 10 11 12 13 14
Type B 08/17/2026 Section Cited CCR 101223(a)(1)	1 2 3 4 5 6 7	101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Per Facility Representative: They have adressed some of these situations- a staff meeting will be held on 7/31 to discuss findings and concerns. Trainings and monitoring will continue.Meeting minutes, sign in sheet and written plan will be submitted to LPA by POC due date of 8/17/26.
	8 9 10 11 12 13 14	Based on interviews the facility did not comply with section cited above as 6 out of 11 staff disclosed that they have witnessed arguing in front of children. Staff # 1 and # 7 disclosed arguing with staff # 2 in front of children which is a potential risk for the health and safety of children.	8 9 10 11 12 13 14

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026

LIC9099 (FAS) - (06/04)

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