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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191592599
Report Date: 11/07/2022
Date Signed: 11/07/2022 06:09:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2021 and conducted by Evaluator Alma Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20210714140540
FACILITY NAME:FOUNDERS HOUSE OF HOPEFACILITY NUMBER:
191592599
ADMINISTRATOR:YNA BARNESFACILITY TYPE:
735
ADDRESS:18025 PIONEER AVE.TELEPHONE:
(562) 860-3351
CITY:ARTESIASTATE: CAZIP CODE:
90701
CAPACITY:98CENSUS: 75DATE:
11/07/2022
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Crysel SantosTIME COMPLETED:
06:15 PM
ALLEGATION(S):
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Staff are harassing resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alma Gonzalez conducted an unannounced subsequent complaint visit to gather information pertaining to the above-mentioned allegation. LPA met with Administrator Crysel Santos and explained the reason for the visit.

The investigation consisted of: During the initial visit conducted on 7/20/21, LPA Gonzalez and LPA Luis Mora conducted an interview with Administrator Crysel Santos, and Assistant Administrator Dana Ordonez. LPAs obtained copies of Staff and Client Rosters. LPAs also collected Client 1's Telecare Social Worker contact information and a copy of a document pertaining to C1. On 11/7/22, LPA interviewed Administrator Crysel Santos, Assistant Administrator Marhlyn Sapugay, Staff 1-7 (S1-7) and Clients 2-10 (C2-10). C1 was not interviewed as they are no longer a client at the facility and LPA attempted a call but did not receive a response or a return call from C1. LPA collected copies of Staff and Client Rosters and a copy of the house rules.

(See LIC9099C for continuation)
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Alma Gonzalez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 11/07/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20210714140540
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: FOUNDERS HOUSE OF HOPE
FACILITY NUMBER: 191592599
VISIT DATE: 11/07/2022
NARRATIVE
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Investigation revealed the following: Regarding allegation, Staff are harassing resident, it is alleged that facility staff is harassing facility clients and constantly writing clients up for things they did not do and are constantly going after clients for things they did not do. Interviews conducted with Administrator Santos and Assistant Administrator Sapugay revealed that facility staff do not harass or go after any clients for things they did not do. They stated that staff will talk to clients if they are not following house rules for example having drugs in the facility, illegal medications, having weapons, having visits in their rooms, having overnight visits and smoking in their rooms. They stated that all clients have a copy of the house rules, and all of them signed and agreed to them. They also stated that if any client is not following any of the house rules the enforcement of the house rules consists of issuing two warnings and the third warning is an eviction notice. Interviews conducted with 5 out of 7 facility staff revealed that they are not aware of any client being written up or issued warnings for things they did not do. They stated that if a client breaks any house rules they are issued two warnings before being served with an eviction notice. Interviews conducted with 9 out of 10 clients revealed that they are aware of the house rules and know that if they break any house rules they will be issued warnings before being given an eviction notice. 2 out of 10 clients revealed that they have not been served any warnings without a valid reason. 7 out of 10 clients stated that they have not been harassed by facility staff. 2 out of 10 clients stated that staff will remind them constantly about the house rules but stated that they did not think it was in a persistent or harassing manner. LPA reviewed a copy of the facility house rules and observed that enforcement of facility house rules consists of the issuing of two warnings before the third notice which is an eviction notice. Based on LPA review of documents and statements gathered from interviews conducted with staff and clients there was not enough supportive evidence to concur with the reported allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held. A copy of the report was provided to Assistant Administrator Marhlyn Sapugay.
NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Alma Gonzalez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 11/07/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2