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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191592599
Report Date: 12/18/2024
Date Signed: 12/18/2024 04:48:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/17/2024 and conducted by Evaluator Bonnie Tao
COMPLAINT CONTROL NUMBER: 28-AS-20241217145045
FACILITY NAME:FOUNDERS HOUSE OF HOPEFACILITY NUMBER:
191592599
ADMINISTRATOR:JOSHUA LAJARAFACILITY TYPE:
735
ADDRESS:18025 PIONEER AVE.TELEPHONE:
(562) 860-3351
CITY:ARTESIASTATE: CAZIP CODE:
90701
CAPACITY:98CENSUS: 74DATE:
12/18/2024
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Joshua Lajara, administratorTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Facility staff not preventing altercations between residents.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tao conducted an unannounced 10-day complaint visit to this facility. Upon arriving at the facility, LPA met with Joshua Lajara, administrator. LPA explained the purpose of today’s visit and discussed the allegation mentioned above.

The investigation consisted of client interviews, staff interviews, facility tours, and review of facility records. LPA obtained client roster, staff roster, staff’s training records and clients’ facility files.

The investigation revealed the following:

In regards of facility staff not preventing altercations between residents, it was alleged that a client would act aggressively toward roommate client in their room but staff did not intervene. LPA interviewed clients, all six (6) clients interviewed could not corroborate the allegation. (-continued on LIC 9099C-)
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Fernando Fierros
NAME OF LICENSING PROGRAM ANALYST: Bonnie Tao
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 12/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20241217145045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: FOUNDERS HOUSE OF HOPE
FACILITY NUMBER: 191592599
VISIT DATE: 12/18/2024
NARRATIVE
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Clients stated they were not aware of clients had physical altercation at the facility. Staff would intervene and de-escalate the situation by separating the clients. As the client#1 explained, client was not involved in an actual physical altercation but assuming the roommate would have a fight with the client. Client interviews revealed they felt safe residing at the facility. All four (4) staff interviewed denied the allegation. Staff stated staff were trained to handle clients with aggressive behaviors. Staff would intervene, separate and re-direct clients to do other activities. Per record reviews, staff had in-service training on handling aggressive clients and Psychiatric Crisis. Per observation, the clients were peace and calm Administrator had assigned a separate room to the client immediately when administrator was aware of the issue. Therefore, there was not preponderance evident to show staff does not intervene when clients engaged in physical altercation.

Based on the information obtained during the investigation, interviews with staff, clients, review of client files and LPA's observation, the investigation did not reveal any evidence to support the allegations mentioned above.

Although the allegations may have happened or are valid, there is not preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Joshua, administrator. The findings were discussed and a copy this report was provided.
NAME OF LICENSING PROGRAM MANAGER: Fernando Fierros
NAME OF LICENSING PROGRAM ANALYST: Bonnie Tao
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 12/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2